Publishing and Previewing Content

Objective

After completing this lesson, you will be able to publish and preview Multi-Language content.

Import and Publish

Use the following steps to import and publish files:

  1. Go to the Admin Center, console.walkme.com.
  2. On the left, click Multi-Language → Import.
  3. Drag and Drop your file(s) or click to upload.
  4. After uploading the file, select the appropriate language and select the Import button for a single file or the Import All button for multiple files.
  5. To publish the translations, you will need to publish every single WalkMe item from the Editor for which translations were imported to the appropriate environment(s).

Note

A Settings Publish alonoe is NOT sufficient; each piece of WalkMe content with a translation will need to be published to the environment where you expect the translations to appear.

Activities

In the Admin Center, below Import, there is a tab labelled Activities.

Activities is similar to the Activity Log in the Editor. Here you can view Activities that have taken place related to Text & Multi-Language.

You can click on an activity for details related to the imported or exported file. See the following resource to understand how to read the Translation details.

Image shows the location of Activities in the side menu.

The above image shows location of Activities in the side menu. Click the image to enlarge, then click the close icon to return.

Additional Resource

An additional resource for Multi-Language validations is the official WalkMe document reviewing different file validation issues and how to fix them.

Summary

After publishing, depending on the implementation method you chose, your users will have the option to select a language via the Toggle in the top right of the Player Menu, or WalkMe will automatically change the language of your content based on the language variable in your website’s JavaScript.

Using the information provided in this unit, you can now successfully implement Multi-Language and provide your users with the ability to interact with WalkMe in the language of their choice.

Previewing your Content

After publishing each piece of translated content, you will want to preview your solutions to make sure they are displaying correctly to your users.

As discussed in the Best Practices lesson, you may find that balloon text is longer and cut off, in which case you may need to adjust the position of your WalkMe elements.

How to Preview Your Multi-Language Content

  1. After selecting the pieces of content you want to preview, click the up arrow to the right of the Preview icon at the bottom of the Editor. Image shows how to preview your multi-language content.
  2. Select Multi-Language Preview. Image highlights the multi-language preview option from the list.
  3. Select All Languages from the drop-down. Image highlights All Languages option from the list.
  4. Click Preview.
  5. Once the preview has started, open the Player Menu and select your desired language from the drop-down in the top right.

    A below video demonstrates step mentioned above. Watch it to know more. Note that the video doesn't support audio.

  6. Test out your content in each language!

Hands-on Practice

Disclaimer

Instructions

Let's get ready to translate some content for the KLAW team. The following activity is an explanation of the scenario and specifics on the WalkMe elements they'd like translated.

This activity will utilize some of the content we built in Builder I.

Multi-Language Workbook

The KLAW team would like their Change Signature and Department Feature Introduction Smart Walk-Thrus translated to Spanish in order to reach a larger user base.

They would also like to translate their Change Signature and Departments New Indicator Launchers to Spanish as well.

For the purposes of this exercise, translate one Smart Walk-Thru and Launcher by using the Export/Import method using Excel, and translate the other Smart Walk-Thru and Launcher directly in the Console in order to practice using two different translation methods.

Step 1: Change Signature Translations

Change Signature Smart Walk-Thru.

  1. Change Signature ﹥ Cambia Firma.
  2. Click Close ﹥ Elije Cerrar.
  3. Click Settings ﹥ Elije Ajustes.
  4. Click Signature ﹥ Elije Firma.
  5. Click Update Signature ﹥ Elije Actualizar Firma.
  6. Add your signature then click Save Signature ﹥ Agrega tu firma y elije Guardar Firma.

Change Signature Launcher.

Change Signature ﹥ Cambia Firma.
Step 2: Set Up Department Feature Translations

Department Feature Introduction Smart Walk-Thru

Set up the Department Feature Introduction Smart Walk-Thru.

  1. Department Feature Introduction ﹥ Introducción de características del Departamento.
  2. Let's check out the new Departments feature! ﹥ ¡Descubre la característica nueva: Departamentos!
  3. Click Departments to get started. ﹥ Elije Departamentos para iniciar.
  4. Adding Departments makes it easier to manage groups at your company ﹥ Esfácil manejar grupos en la compañía cuando agregas Departamentos.
  5. Download department info to track utilization in another system ﹥ Descarga la información de departamentos para seguir utilización en otro sistema.
  6. Track number of team members in a department ﹥ Rastrea el numero de compañeros en un departamento.
  7. Modify existing departments with Action ﹥ Modifica los departamentos con Action.
  8. Click Edit to make changes to a department ﹥ Elije Edit para hacer cambios al departamento.
  9. Change Department name, email, and team members as needed ﹥ Cambia el nombre, correo, y los compañeros del departamento.
  10. That's it for the Department features! ﹥ ¡Eso es todo!

Departments New Indicator Launcher

NEW! ﹥ ¡NUEVO!
Step 3: Note on Provided Translations

You may have more steps or different wording in the balloons for your Smart Walk-Thrus or Launchers. Of the provided translations, use the closest translations for your Smart Walk-Thrus and Launchers.

The main objective of this exercise is not to achieve perfect translations, but to practice entering translated text into the file and Console, to be able to import/export the file successfully, and to view the translated text in your Smart Walk-Thrus and Launchers once complete.

Step 4: Additional Info
Google Security Settings

If using Google Chrome, you may be unable to download the files due to security protections in the browser.

In order to download the files, either try a different browser or temporarily disable the security settings so that you may download the file.

Be sure to re-enable your security settings afterward.

Start Building!

Now that you have all the resources and guidance needed for building, go ahead and open up your Editor, the Console, and the KLAW site to start building!

Complete the preceding content before moving on.

Answer Guide

This answer guide will review how to implement Multi-Language on the KLAW site as described in the above task. Be sure to try it out on your own before looking at the answers!

Watch the video to know more.

Summary

Summary

Congrats! You just completed the Implementing Text & Multi-Language unit!

Using the information provided in this unit, you can now successfully implement Multi-Language and provide your users with the ability to interact with WalkMe in the language of their choice.

Specifically you learned:

  • What multi-language is and how to export and publish translations.
  • The various methods to implement multi-language.
  • Building best practices when using multi-language.
  • How to use the WalkMe Admin to translate content for multi-language.

Related Resources

How to Enable Auto-Toggle

WalkMe Support Article for enabling auto-toggle for Multi-Language.

View Article

Multi-Language API Support

WalkMe Developer Hub resource for API calls for Multi-Language.

Go to Dev Hub

Multi-Language Validations

Official WalkMe document reviewing different file validation issues and how to fix them.

Go to Document

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