Knowledge quiz

It's time to put what you've learned to the test, get 4 right to pass this unit.

There are 3 levels to focus on in Business Process Management (BPM). The strategic, operational, and technical level. What does the operational level focus on?

Choose the correct answer.

It focuses on the alignment and achievement of company goals.

It focuses on capturing additional information on processes and tasks.

It focuses on getting a comprehensive insight into specific processes.

Which answers are correct about process management?

There are two correct answers.

Strategic process management focuses on tasks and responsibilities in processes.

Operational process management focuses on tasks and responsibilities in processes.

Strategic process management includes the alignment of the company's processes to the overall company goals.

Operational process management focuses on the alignment of the company's processes to the overall company goals.

What is true about value chains?

There are two correct answers.

The number of levels is not fixed. They depend on the business structure of a company and their processes.

All processes in a value chain need to contain detailed subprocesses.

The recommended number of levels is between 3 and 5.

They always start with End-to-End processes.

Which of the following statements is true?

Choose the correct answer.

Value chains are the only concept which provides an entry point to business processes.

Value chains are just one concept, which provides an entry point to business processes.

What is true about End-to-End processes?

Choose the correct answer.

The process considers only one specific department. Hence, there must be multiple processes.

The process does not consider departmental boundaries. It starts with the customer demand and ends with the fulfillment of the customer need, regardless how many departments are involved.