Following these steps will allow your environment to be provisioned on time.
Step1 - Performing the initial login, following the instructions provided in the provisioning email, within 30 days of receipt, will trigger the provisioning of your system.
Step 2 - Once you have logged on for the first-time using SAP for Me (me.sap.com), as a super administrator you can create additional S-users by following these instructions.
Step 3 - Create access for an S-user in the SAP Commerce Cloud Portal by following these instructions.
Step 4 - By default, you are entitled to three tenants (DEV, STG, PRD). The first tenant (DEV) is provisioned by SAP. Discuss with your implementation partner when to provision the 2 other tenants (STG, PRD). When ready to provision your additional environments, please follow the instructions . here.
By default, you are entitled to three tenants (DEV, STG, PRD). The first tenant is provisioned by SAP.
Tenants
Within the first 3 days after the contract start date, the IT contact specified in the contract will receive a provisioning email sent by no.reply.provisioning@sap.com, sapcloudsupport@alerts.ondemand.com, or scc@sap.com.
For new customers, SAP creates the first S-user ID and assigns it the highest level of authorization, (Cloud Super Administrator). After this initial stage, for security reasons, SAP is not authorized to create or administer additional S-users for customers. Please make sure to check your spam folder for the provisioning emails.
Conclusion
You have 30 days from the contract start date to access your 1st tenant.
Following the steps listed in this lesson will allow you to easily manage tenant provisioning of your SAP Commerce Cloud instance.
Note
If you are not able to access your tenant, please visit SAP for Me. Contact Us - Contact Customer Interaction Center