System provisioning for SAP Field Service Management involves setting up all necessary environments and securing access to these environments to begin project implementation.
Upon signing the SAP Field Service Management subscription contract, the customer nominates a Technical Administrator, also known as the IT contact. This person will be designated as the S-user super administrator, granting them comprehensive administrative privileges. The provisioning process for SAP Field Service Management can be initiated after the contract start date, at which point the customer can request their Test and Production tenants through SAP for Me.
Note
Don’t Know Who Your IT Contact Is?
Reach out to your SAP account manager or contact the Customer Interaction Center.
Step-by-Step Provisioning Guide
Follow the steps to access your SAP Field Service Management Test and Production systems here.
The provisioning process begins when the contract is signed. The customer nominates a Technical Administrator (often referred to as the IT Contact), who is overall responsible for the system, and the SAP Customer Office is notified.
On or after the contract's start date, the IT Contact logs into SAP For Me to initiate the provisioning process for each required SAP Field Service Management system. Here’s what happens next:
- Customers without an SAP Cloud Identity Services tenant: An SAP Cloud Identity Services tenant will be provided.
- Customers with an existing SAP Cloud Identity Services tenant: The IT Contact needs to select an existing tenant.
Once the IT Contact submits the provisioning request, SAP begins the provisioning process and sends automatic e-mails to the IT Contact:
- One e-mail per SAP Field Service Management system.
- One e-mail for the new SAP Cloud Identity Services tenant (if applicable).
- One e-mail for the Administrator User created for the new SAP Cloud Identity Services tenant (if applicable).
Additional Information
Go to the SAP Field Service Management - System Access Guide for more information.