Understanding S-Users and SAP for Me

Objective

After completing this lesson, you will be able to identify how to access resources within the SAP landscape, including the use of S-user ID, SAP Universal ID, and SAP for Me.

Prelude

When an SAP contract is finalized, the customer nominates a Technical Administrator (also called IT contact).

The IT contact will:

Receive all communications to access their SAP product (including provisioning and welcome e-mails).
Note
Accessing your individual solution is covered in a different lesson of this course.
Become an S-user Administrator (also called Super Admin).
Note
SAP always creates the first Super Admin. If your company is a new SAP customer and does not have any S-users yet, the IT contact will receive an email with their new S-user ID credentials as a Super Admin.

S-user

1. What is an S-user?

An S-user ID is a unique SAP identification required to access SAP resources reserved for SAP customers and partners, such as SAP for Me, case management, product documentation, training courses, and software downloads.

Click here to learn more on how to set up your S-users.

2. Don't Have an S-user?

The Super Admin is the S-user responsible for creating new S-user IDs and the maintenance of authorizations for all S-users. To request a new S-user ID, contact a Super Admin in your company.

If you don´t know who the Super Admin in your company is, you can either:

contact the SAP Customer Interaction Center (CIC) for help, via chat, phone, or e-mail.
ask a colleague with an S-user ID to find in SAP for Me the list of all the administrators at your company.

If there's no Super Admin assigned to your company or the initial access information is lost then you can use the ‘User Onboarding Token'. This is a digital code found on the SAP Contract (available for cloud products) that can be used by anyone at the customer to identify the IT Contact and create a Super Admin.

For more information, visit the User Onboarding Token support page.

Additional Information

How do I assign authorizations to S-users?
SAP assists customers and partners in their responsibility for user administration by assigning an expiration date to all S-users. The S-user Lifetime process helps protect your sensitive company information and ensures compliance to the pertinent data protection regulations that may apply to you (e.g. GDPR). What does an S-user lifetime process look like?
How do I grant access to my implementation partner?

SAP Universal ID

An SAP Universal ID provides easier access to SAP sites. With an SAP Universal ID, you have one single SAP account for life. It gives you the ability to log in once and choose between your S/P-user IDs, enabling you to easily switch between S-users and manage your account profile.

With an SAP Universal ID, you can:

Take control of your experience: Own and manage your personal SAP identity.
Keep your account for life: Use it wherever you go, regardless of where you work.
Use one login for all your accounts: Manage one account and password by linking all your existing company accounts (S-user IDs) in one universal account.

Request an SAP Universal ID

SAP for Me

Now that you have your S-user ID you can access SAP for Me.

1. What is SAP for Me

SAP for Me is your digital companion to easily interact with SAP and get immediate guidance to the best solution for you. SAP for Me aggregates important alerts, metrics, and insights about your SAP product portfolio into a single access point.

SAP for Me is a license-free central access point for all your SAP engagements. The portal can speed up your major activities to help ensure best-run processes and simple and fast interactions with SAP. SAP for Me makes disparate information a thing of the past by helping you find all the knowledge you need for your portfolio in one place.

2. SAP for Me Key Features

SAP for Me serves as the single entry point for customer-specific data, aggregating information across various dashboards including Finance & Legal, Portfolio and Products, Services & Support, System & Provisioning, and Users & Contacts.

3. Accessing SAP for Me

Go to https://me.sap.com/ and select Sign In.

Note

Some capabilities require special authorizations that a Super Admin in your company can grant to S-users.

To access more in-depth information, visit:
- SAP for Me Overview
- SAP for Me Online Help
If you experience any issues, the SAP Customer Interaction Center (CIC) is there to assist you with queries, such as navigating in SAP for Me or S-user administration.
Leverage the SAP for Me mobile app

Conclusion

Having an S-user ID provides access to SAP for Me, the single entry point to manage and monitor all SAP licenses and information related to SAP. An S-user ID is required to access gated information on the SAP Support Portal, join discussions in the SAP Community, book an SAP Training Course, or download product documentation.

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