Utilizing SAP Trust Center

Objective

After completing this lesson, you will be able to utilize SAP Trust Center to access real-time performance and availability data, alongside key compliance and data protection assets.

SAP Trust Center Overview

The SAP Trust Center is a self-service, publicly accessible website that provides unified and easy access to all SAP trust-related content. The goal of the SAP Trust Center is to centrally provide transparency on SAP cloud-related processes and reliable information on the availability of cloud services, as well as to support SAP's role as a trusted provider of cloud services.

SAP Trust Center provides transparency and reliable information on how SAP operates both in the cloud and on-premise, covering areas such as security, privacy, compliance, agreements, and cloud operations. It also offers performance and availability information of SAP cloud services.

The SAP Trust Center covers the following topics:

  • Security
    • Review security measures to help protect your data's integrity, availability, and confidentiality
    • Explore security products and services from SAP
    • Report a security issue
  • Compliance
    • Learn about regular compliance checks through internal reviews and audits
    • View global offerings, such as ISO/IEC, SOC, and Bridge Letters
    • Access local and industry-specific compliance certificates, including TISAX
  • Privacy
    • Understand how SAP protects and respects individuals’ privacy
    • View data protection guidelines
    • Explore global compliance of data protection laws
  • Agreements
    • Get insights into SAP contracts
    • View agreements for cloud software and service offerings from SAP and our partners
    • Find SLAs and general terms and conditions
  • Cloud Service Status
    • Discover the uptime and availability of our cloud services worldwide
    • Access cloud service performance history
    • View a personalized dashboard
  • Data Centers
    • View data center locations
    • Discover how our data centers operate
    • Explore data center security measures based on industry standards
  • Cloud Delivery Options
    • Explore SAP Cloud delivery options
    • Explore SAP sovereign cloud capabilities

Visit My Trust Center

My Trust Center, an area within the SAP Support Portal for the SAP Trust Center, extends the public offering by granting access to additional documentation available only to SAP customers and partners with a valid SAP user ID.

There is a subscription functionality for many of the resources which offers you email notifications about changes and updates for content which is of particular relevance to you.

Explore My Trust Center

Conclusion

This lesson covers the My Trust Center which is comprised of 2 components:

  • General / Public Information
  • A customer specific section

The My Trust Center provides information to enable the exploration of a variety of information for key areas such as:

  • Looking up service agreements
  • Requesting SOC information
  • Regulations
  • Data center management

We highly recommend the exploration of the individual sections, to bookmark pages and to share with others in the organization on a need-to-know basis. In addition, we recommend you visit those topics that might be critical to the implementation and/or internal requirements such as security, data privacy compliance and data centers.

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