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ST (MMCP-Storage) - 2024-07-02T18:55:26.028Z)

Assignment Week 3

Crisis Management and Resilience

What are some of the success factors of an employee experience platform?

Which of the following are central elements of SAP’s human centered-approach to innovation?

Documentation of all measures taken, including description, start, and end time

Documentation of guidelines and rules for internal and external stakeholders such as employees, customers, and partners

Documentation of the communication history

Documentation of phone calls to crisis management team members

Documentation of attendance times of crisis management team members

Which of the following are examples of relevant documentation?

If local authorities say that the crisis is over

As soon as the situation can be handled by day-to-day normal business operations

When the crisis management team no longer has enough capacity to deal with all the issues

When media reports indicate that the crisis is over

When should crisis management teams start to think about closing a crisis?

Setting up onboarding, cross-boarding, and offboarding processes

Faster return on investment and increased sustainability

Attraction and identification of the right talents

What are some of the benefits of a digital signature process?

Digital twins result from engineering models that are fed with IoT sensor data.

Digital twins are tools that assist in both detecting and diagnosing critical situations under development and devising ways to avoid them in the future.

The digital twin model is an analysis tool to identify strengths, weaknesses, opportunities, and threats.

When two different analysis tools come to the same result, it is called a digital twin.

Digital twins are a simple but powerful tool that you can use to identify the main threats and impacts of a crisis.

What are digital twins and how can they help to reduce risk in operation?

Is the crisis management team staffing appropriate?

What are some of the key areas to evaluate in a debrief or retrospective?

To be better prepared for future developments of a crisis

Future developments are not predictable, therefore it makes no sense to plan future measures.

By planning future measures, crises become predictable and preventable.

Why is it important to plan potential future measures?

Which risk was identified as the most severe on a global scale over the next 10 years in the survey conducted by the World Economic Forum (WEF)?

When the first measures have been planned and initiated

When the crisis management team has enough time

At what stage of a crisis should a crisis management team think about future measures?

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