Since disputes are connected to existing customer documents, integration between SAP Dispute Management and SAP Financials Accounts Receivable is critical to efficient data. For example, if a dispute case has been created for an invoice that had been short paid, and subsequently the customer pays the balance of the invoice, the dispute case is no longer valid. The integration will automatically close out the dispute case as the open item has been satisfied. This allows the dispute processor to focus on the necessary items.
In a previous lesson, we discussed the possibility of an automatic write-off. If a write-off is approved through SAP Dispute Management, the information is sent to SAP Financials, the write-off is processed and the open item is closed, without having to involve the accounts receivable clerk and the data is updated as soon as the write-off is approved.
By integrating SAP Dispute Management with SAP Financials Accounts Receivable, organizations can reduce manual effort, improve dispute resolution time, enhance customer satisfaction, and ensure accurate financial reporting.