Joule is SAP's generative AI copilot that works directly within your business applications. Rather than navigating through multiple screens and menus to find information or complete tasks, you can simply ask Joule questions in natural language, and it provides immediate answers and assistance.
The solution is embedded into your daily workflow across SAP systems, presenting a conversational interface where you work. When you interact with Joule, it brings together relevant information about your business processes and transactions, giving you a complete picture in one place. This means you spend less time searching for information and more time making decisions and completing your work.
As you work with Joule, you can manage multiple conversations simultaneously, allowing you to have long-running tasks in one conversation while continuing with another. You can also review previous conversations, delete conversations you no longer need, and create new conversations as required.
Joule operates on both desktop and mobile devices, ensuring you have access to AI assistance wherever you need it. The system maintains conversation history and captures analytics, which helps your organization measure adoption and impact while maintaining security and compliance standards.
Capability Types
Joule's capabilities can be categorized into four main types:
| Capability Type | Description |
|---|---|
| Transactional | Helps you create, retrieve, or update business data and complete day-to-day tasks. |
| Navigational | Helps you find and open apps or pages without navigating through multiple links. |
| Informational | Helps you find answers to product-related questions by searching SAP Help Portal documentation and Joule's own knowledge base. |
| Analytical Insights | Helps you explore your business data and gain insights through simple charts and metrics. These insights are powered by SAP Analytics Cloud. |