Articulating the Value of SAP Business AI

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SAP Business AI is relevant from day one since it is built in across all SAP applications that customers already use to run their most critical business processes. With SAP Business AI, users are empowered to interact with SAP software in the most natural way possible through Joule - SAP's copilot available across SAP applications. Hundreds of millions of users will be more efficient and more productive through simply describing their ideas, asking analytical questions, or telling the system what to do rather than clicking through transactions or coding applications. SAP systems will understand what users mean, not just what they say. SAP Business AI enhances the capabilities of SAP applications enabling them to learn and improve business outcomes. This leads to significant improvements in key business processes like recruit to retire, source to pay, design to operate, and lead to cash, which gives customers access to more intelligent and automated solutions.

SAP Business AI provides reliable, accurate, and secure generative AI that is grounded in customers' business data. For that, we established an AI foundation, as part of SAP Business Technology Platform (SAP BTP) that combines generative AI technology with business data and context to infuse AI into our products and enable customers and partners to create AI-powered extensions and applications. 

The AI foundation, integrated within the SAP Business Technology Platform (SAP BTP), serves as the means through which we incorporate AI capabilities into our products. It also empowers our customers and partners to develop AI-driven extensions and applications.

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Organizations need to ensure that their technology partners live up to the highest standards of AI ethics. Slips in privacy or a biased AI model can severely damage a company's reputation, and many people are concerned about the impact of AI on their lives as well as the associated uncertainty and risks. We acknowledge AI's profound impact on decisions, fairness, transparency, privacy, and human dignity. In 2018, SAP announced a robust ethical framework that guides our development and operations of AI. Ethical AI at SAP is grounded in human agency and oversight, addressing bias and discrimination, transparency and explainability, and fostering a free, civic society that empowers humans.

Grounding Principles:

• Human Agency and Oversight: Safeguarding human autonomy, particularly for automated decision-making.
• Addressing Bias and Discrimination: Patterns of marginalization, inequality, and discrimination must not be encoded into AI.
• Transparency and Explainability: Prioritizing both the transparency of the development process and an AI system’s decisions.

SAP brings these principles to life through:

• SAP's Global Artificial Intelligence (AI) Ethics Policy, which is mandatory for all SAP employees.
• The installation of an internal AI Ethics Steering Committee to govern SAP Business AI development and an external AI Ethics Advisory Panel comprised of cross-disciplinary experts.
• A governance structure to operationalize our guiding principles, provide guidance for high-risk use cases, and align with governmental policies such as the upcoming EU AI Act and Blueprint for an AI Bill of Rights in the United States.
• SAP's active participation in public and private AI initiatives, such as the AI Ethics label by the Digital Trust Forum, and numerous standardization initiatives around trustworthy AI help ensure that practices are not only compliant but also contribute to shaping a responsible AI landscape across industries.

At SAP, we care deeply about the impact of AI on the well-being of people, the health of our customers' businesses, and society and economies. Ultimately, SAP's AI ethics put the well-being of people at the center of everything we do. We lead in AI ethics because it's the right thing to do and a core part of SAP's culture.

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At SAP, the confidentiality of our customers' data isn't just a commitment; it is a core principle that guides our innovation.

In our pursuit of responsible AI, we integrate rigorous review processes and maintain human oversight to validate the information generated by AI. This balance of advanced technology with human discernment is what makes SAP's AI not just powerful, but also profoundly reliable.

At SAP, our customer data is not just a resource; it's a responsibility we carry with the utmost care, ensuring it remains confidentially yours.