Explaining Key Business Capabilities of SAP Business AI

Objective

After completing this lesson, you will be able to showcase the SAP Business AI solution portfolio including its current state and future roadmaps, to demonstrate its key capabilities.

Get to Know Joule – SAP’s Generative AI Copilot

Joule revolutionizes how you interact with SAP business systems, making every touchpoint count and every task simpler. View the marketing trailer below before learning more about how SAP is building this tool into the entire cloud portfolio.

Getting to Know Joule

We’re embedding Joule across our cloud-enterprise portfolio. It works by quickly sorting through and contextualizing data from multiple systems to surface smarter insights. Employees will simply need to ask Joule questions or frame a problem, in plain language. In response, Joule will deliver intelligent answers drawn from the wealth of business data from across the SAP portfolio, and third-party sources, retaining context.

This video has been created using generative AI.

Joule revolutionizes how you interact with SAP business systems, making every touchpoint count and every task simpler.

Faster Work: Streamline tasks with an AI assistant that knows your unique role and acts as your work copilot across SAP applications.

Smarter Insights: Get quick answers and smart insights on-demand, facilitating faster decision-making without bottlenecks.

Better Outcomes: Just ask and get excellent content for job descriptions, coding assistance, and more...

Full Control: Maintain full control over decision-making and your data privacy while accessing generative AI in a safe environment.

Including Joule Across the Portfolio

Joule will be included in SAP applications out of the box. Here are examples of available Joule use-cases:

Joule for every business function with more to come, Human Resouces, Sales, Procurement, IT and Sourcing.

Part of SAP’s strategy is to make Joule available across all its major applications, from HR to IT, finance, supply chain, procurement, and so on. Joule delivers proactive and contextualized insights from across the breadth and depth of SAP solutions and third-party sources.

With Joule directly built into SAP S/4HANA Cloud Public Edition represents a significant milestone. Users can now articulate their business needs in natural language, and Joule responds by swiftly providing seamless access to user enablement content. Whether it's offering insights on specific business objects or guiding users to relevant applications, Joule streamlines the process, saving considerable time and enhancing productivity.

By leveraging Joule's capabilities, users experience natural conversations with the systems, eliminating the need for context switches. This integration fosters smoother navigation between SAP applications and ensures swift access to critical business objects. Moving forward, this seamless integration will be applicable for all future AI use cases, ensuring continued efficiency and effectiveness in user interactions with all our SAP solutions.

Use Joule, the interaction patterns, Joule studio, Data centers, Joule agents, AI-assisted document grounding to get the newest information. Also available Joule for mobile.

Use Joule to get information, navigate apps, and create job requisitions using natural language. Q3 brings analytical interactions to web and mobile through SAP Mobile Start integration. We're also excited about Joule's new Document Grounding, connecting your documents from SharePoint, Google Workspace, and more. Our SAP Business AI services are available across all data centers. Q3 also expands language support to French, German, Spanish, and Portuguese, with more to come. Joule Studio makes Joule more accessible and useful than ever, even beyond SAP.

AI Ecosystem and Partnership Investments

The graphic describes the AI Ecosystem, partnerships and investments. The AI Initiatives are Create, Build and Accelerate.

As part of our commitment to meeting the unique needs of our diverse customer base, SAP offers a range of options for embarking on their AI journey. We collaborate with a wide ecosystem of partners, including leading general-purpose AI vendors to provide tailored solutions. Through the SAP Store, customers have access to 380 partner apps and a variety of tools and LLMs, allowing them to choose the solution that best fits their requirements. Our approach involves offering all-in-one contracts, with services that are white-labeled and contracted through SAP, rather than opting for a "bring your own license" model.

At SAP, we are actively expanding our network of partners and investments. In line with this, SAP is working in collaboration with companies to develop and deliver SAP Business AI. This includes integrating scalable, business-specific generative AI capabilities into the Joule copilot from SAP, as well as across our portfolio of cloud solutions and applications. These efforts are supported by the SAP generative AI hub, which ensures the delivery of relevant, reliable, and responsible business AI while providing instant access to a wide range of LLMs.

At Sapphire, SAP unveiled generative AI innovations and partnerships that showcase how the company is taking business to the next level in the era of AI. By infusing Business AI across an enterprise cloud portfolio that powers the world’s most mission-critical processes and partnering with companies pushing the edge of what’s possible with AI, SAP is igniting a new wave of insight and ingenuity in global business.

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