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Illustrating Value Creation with SAP CX through Customer Examples

<div id="content"><p tabindex="0">In this lesson, we explore how SAP supports growth leaders in becoming strategic advisors through our trusted partnerships with Versuni, VitrA, and Nestlé.. Discover how they utilize SAP solutions to combat market challenges and garner remarkable results. Learn how technology and unified data can enhance processes, scale operations, and aid in smarter decision-making. Let's uncover the pathway to success!</p><p tabindex="0"><strong>Click the Play arrow</strong> to begin watching the video.</p><div class="kalturaVideoLessonWrapper"><div aria-label="Illustrating Value Creation with SAP Customer Experience Through Customer Example Video" class="kalturaVideoLessonContainer" data-testid="video" id="1_h6mw8pp2"></div></div><div class="parentsection"><div class="section"><div tabindex="0"><h3>Let's summarize what you've learned:</h3></div><ul style="list-style-type:disc"><li tabindex="0">Versuni improved demand forecasting and customer satisfaction by streamlining their order management with SAP solutions.</li><li tabindex="0">VitrA boosted customer satisfaction ratings and product quality through implementing a comprehensive customer management framework with our solutions.</li><li tabindex="0">Nestlé adapted to digital commerce and enhanced B2B customer experiences with real-time tracking and paperless invoicing through SAP solutions.</li><li tabindex="0">As demonstrated by the three companies, with SAP solutions, organizations can reach profitable growth, scale operations, and take smarter decisions through unified data.</li></ul></div></div></div>

Practical Examples From Real Customers

Discovering SAP Customer Experience Solutions

Illustrating Value Creation with SAP Customer Experience Through Customer Example Video

Illustrating value creation with SAP customer experience through customer examples. In this lesson, we dive deeper into how we support growth leaders in becoming strategic advisors through our trusted partnerships with Versuni, Vitra, and Nestle. We'll take a closer look at how these companies tackle market challenges and achieve outstanding results with SAP solutions. Versuni, formerly Philips Domestic Appliances, operates in over 100 countries and struggled with manual ordering and costly data integrations. We streamlined their order management and self-service capabilities, giving them a 360 -degree view of B2B customers. This improved demand, forecasting, inventory coordination, and customer satisfaction. Vitra, a leader in Turkish ceramics,  wanted to expand its catalogue and ensure a consistent brand experience across channels. With our solutions, they implemented a 360-degree customer management framework, boosting satisfaction ratings. Real-time warehouse insights improved product quality and empowered employees. Nestle, selling over a billion products daily in 188 countries, needed to adapt to digital commerce and evolving workforce demands. Our solutions enabled real-time order and delivery tracking through a self-service portal, making processes faster and more flexible for B2B customers. Paperless invoicing and optimized fulfillment also improved sustainability. To summarize, three key initiatives were central to these successes. One, maintain profitable growth. By using technology to streamline processes and gain customer insights, These companies achieved profitability despite growing operational demands. 2. Operate at scale. The solutions enabled scaled operations and smooth integrations without compromising quality or efficiency. 3. Make smarter decisions with unified data. By connecting complex, disconnected data, organizations can make more informed strategic decisions and navigate market challenges effectively. As highlighted by Greg Rees, president of Online Metals, SAP's comprehensive solutions ecosystem dramatically enhances overall customer experiences, allowing businesses to scale while maintaining satisfaction and operational quality. Thank you for joining us in this continued exploration of strategic growth opportunities. Together, let's turn business challenges into pathways for sustained success.