Maximizing the Strategic Value through Integration of SAP CX with the Clean Core Strategy

SAP's clean core strategy, with SAP Customer Experience, exemplifies a commitment to simplification and innovation.

The Essence of Business Differentiation: Embracing the Clean Core

A clean core strategy is the enabler of future-proofing the business and supporting our customers to remain competitive.

Clean core is a transformation journey that helps organizations use the latest release, minimize modifications, and run with cloud-compliant extensions and customizations.

Clean core gives SAP CX the flexibility to adapt to changing business requirements with modular innovation, which we define as the ability to build innovative extensions and functionality decoupled from the core and cloud-ready.

Leveraging the clean core strategy, SAP sets a new standard in CX.

A clean core is a system that is as close to standard as possible while running cloud-compliant extensions and customizations. 

It allows companies to adapt their system to changing business needs and adopt new capabilities.

The core of SAP CX software consists of six fundamental dimensions: software stack, extensibility, integrations, processes, data, and operations.

How Does a Clean Core Differentiate From Traditional on-Premise Systems?

Why is a clean core essential? The business case for adopting a clean core approach with SAP CX revolves around the following key points:

Standardization of Processes With the transition to SAP CX cloud solutions, SAP has undertaken a significant effort to simplify and standardize its CX software. By removing redundant functionalities and simplifying data models, SAP aims to create a cleaner, more efficient core system. A clean core ensures that standard processes are maintained without heavy customizations. This standardization can reduce complexity in business operations, lowering costs, decreasing risk, and improving efficiency. For instance, in previous versions of SAP CRM, there were often multiple ways to perform the same task, leading to complexity and confusion for users. With SAP CX cloud solutions, SAP has consolidated and standardized these processes, reducing complexity and improving usability.

Seamless Integration and Extensibility A clean core supports seamless integration with other cloud solutions, such as those offered by the SAP ecosystem, enabling a more connected enterprise without the compatibility issues that can arise with heavy customizations.

Flexibility A clean core allows businesses to be more agile. With fewer customizations, the system is easier to update and upgrade. This agility means businesses can quickly adapt to market changes, regulatory requirements, or technological advancements.

Scalability Businesses can scale more effectively with a standardized system. A clean core can handle increasing volumes of transactions without the need for significant additional custom development or infrastructure.

High Performance The clean core approach fully takes advantage of cloud-native solutions, which can dramatically improve the performance of business processes and analytics. In addition, SAP has focused on eliminating legacy code and outdated functionality that is no longer relevant or necessary for modern business processes. This approach reduces the software's size and complexity of the software, which can dramatically improve the performance of business processes and analytics. In addition, SAP has focused on eliminating legacy code and outdated functionality that is no longer relevant or necessary for modern business processes. This approach not only reduces the size and complexity of the software, but also improves performance and scalability.

Innovation Ability and Adoption SAP CX solutions with a clean core approach, facilitates faster innovation. SAP continuously delivers new functionalities and improvements, including artificial intelligence, embedded analytics, and automated processes. These can be deployed rapidly due to the reduced complexity of the core system.

With a clean core, businesses can shift their focus from maintaining customizations to innovating and improving business processes. This means resources can be allocated to activities that add more value to the company.

Security, Compliance, and Privacy Controls With standard processes, compliance with industry standards and regulations is easier to achieve and maintain, as the core system is designed to comply with current standards, reducing the organization's compliance burdens, compliance with industry standards and regulations is easier to achieve and maintain, as the core system is designed to be compliant with current standards, reducing the compliance burden on the organization.

Standard processes are well-tested and supported, reducing the risk of business disruption and ensuring that critical business functions are always available and reliable.

Lower Total Cost of Ownership (TCO) By minimizing customization, companies can reduce the cost of maintaining their CX systems. This includes lower costs for upgrades, testing, and support, resulting in a lower total cost of ownership over the system's life.

In today's competitive landscape, companies must identify what sets them apart. The driving factors of customer choice isn't the basic "system of record" capabilities. Most organizations, regardless of size, location or industry, operate with roughly, 75% similarity in basic operations.

These operations constitute the "clean core," In the past, excessive customization in these areas led to rigidity and inertia. But in an era of agile business practices, maintaining a clean core - standardized and streamlined - becomes critical.

In essence, the clean core approach ensures that standard processes operate at peak efficiency, freeing resources to invest in business, enabling it to innovate, adapt, and excel.