Asset Owner and Service Provider
Both Asset Owner and Service Provider are confronted with a number of challenges and requirements when it comes to optimizing asset availability and TCO as well as minimizing technical and financial risk and continuously monitoring asset health.
These challenges and requirements can be managed by using the set of integrated SAP solutions for Enterprise Asset Management. The following fundamental requirements are covered by Enterprise Asset Management:
Watch the following video to learn more about the capabilities of Enterprise Asset Management.
Perspective of the Asset Owner
The maintenance process can be started in various ways:
A telephone call, sensor data, planner etc.
In the Back Office, asset structures are modeled, orders and maintenance plans are created.
The solution is: SAP S/4HANA Asset Management.
Scheduling and Dispatching of orders can be done using an Add-On.
The solution is: SAP Resource Scheduling.
For Execution and Confirmation two mobile Apps are available.
The solution is: SAP Service and Asset Manager and SAP Maintenance Assistant.
Assets and Asset Data can be shared with partners in the cloud.
The solution is: SAP Business Network Asset Collaboration (BNAC).
Asset Risk, Health and Strategies can be monitored.
The solution is: SAP Asset Performance Management (APM).
Perspective of the Service Provider
The service process can be started in various ways:
A telephone call, sensor data, customer self service etc.
In the Back Office, asset structures are modeled, orders and contracts are created.
The solution is: SAP S/4HANA Service.
Planning, Scheduling and Dispatching of orders can be done using an Add-On.
The solution is: SAP Field Service Management (FSM).
For Execution and Confirmation a mobile App is available.
The solution is: SAP Mobile Field Service.
Assets and Asset Data can be shared with partners in the cloud.
The solution is: SAP Business Network Asset Collaboration (BNAC).
Asset Risk, Health and Strategies can be monitored.
The solution is: SAP Asset Performance Management (APM).
SAP Enterprise Asset Management (EAM)
SAP Enterprise Asset Management can use either SAP S/4HANA Cloud, Public Edition or SAP S/4HANA Cloud, Private Edition or On Premise - in combination with the cloud-based solutions for the Asset Owner or the Service Provider.
Architecture and Product View
Architecture View
SAP Buinsess Suite
SAP's complete offerings.
SAP Cloud ERP
SAP S/4HANA Cloud, Public Editon - SAP S/4HANA Cloud, Private Edition.
SAP Business Technology Platform
SAP's digital platform - foundation for all applications.
SAP Intelligent Asset Management
Term usually used for the cloud-based applications of SAP Enterprise Asset Management.
- Business Network Asset Collaboration (BNAC)
- Asset Performance Management (APM)
- Field Service Management (FSM)
SAP Supply Chain Management
The cloud-based applications of SAP Enterprise Asset Management are part of SAP Supply Chain Management.
SAP Internet of Things (SAP IoT)
SAP IoT is a collection of tools and applications built on SAP Business Technology Platform (SAP BTP) that can be used to create an administrative environment for managing and monitoring sensor data generated by technical objects that are part of the Internet of Things (IoT).
Mobile Applications
- SAP Mobile Field Service Management - for Service Providers, closely integrated with SAP Field Service Management.
- SAP Maintenance Assistant - for customers using the Public Cloud deployment model.
- SAP Service and Asset Manager - for customers using the On Premise deployment model.
Deployment Models and User Experience
SAP offers the following deployment models:
Public Cloud: SAP deploys - multiple customers share one system.
Private Cloud: SAP deploys - one customer per cloud tenant.
On Premise: Customer deploys and has full customizing and extension capabilities.
Hybrid: Mix of the above models.
SAP Business Technology Platform (BTP)
SAP BTP is an enterprise platform-as-a-service that provides comprehensive application development services and capabilities, which lets you build, extend, and integrate business applications in the cloud.
SAP BTP is available in many regions around the globe. You can choose between data centers hosted by SAP and those run by our partner Infrastructure-as-a-Service (IaaS) providers (so-called Hyperscalers):
Microsoft Azure, Amazon Web Services, Alibaba Cloud, and Google Cloud Platform.
User Experience
SAP Fiori Launchpad
Following the SAP UX strategy, the SAP Fiori Launchpad (FLP) is the common interface for all deployment models (Public Cloud, Private Cloud and On Premise). FLP supports different application types: Web Apps - Fiori (SAPUI5), Web Apps - Web Dynpro ABAP (WDA) and Transactions in the SAP GUI for HTML flavor.