/
Browse
/
Courses
/
Discovering SAP Sales and Service Cloud Administration
/
Introducing SAP Sales and Service Cloud
Introducing SAP Sales and Service Cloud
Uncovering features and functions of SAP Sales and Service Cloud
10 mins
Discovering resources
10 mins
Quiz
Preparing for the implementation project
Preparing SAP Sales and Service Cloud to meet the customer's needs
Creating and managing business roles
Managing master data
Discovering integration
Transferring data to SAP Sales and Service Cloud
Configuring personalization and extensions
Integrating mobile devices with SAP Sales and Service Cloud
Utilizing reports and analytics
Preparing to Go Live
Knowledge quiz
It's time to put what you've learned to the test, get 3 right to pass this unit.
1.
What resource is available for finding Integration, Security and Administrator guides for SAP Sales and Service Cloud?
Choose the correct answer.
SAP Help Portal
Service Control Center
SAP Wiki Page
SAP Support Portal
2.
What data is maintained in the Service Control Center of an SAP Sales and Service Cloud tenant?
There are two correct answers.
Administrator Guides
Maintenance Schedule
SAP Help Portal
System Availability
3.
What is the frequency of software upgrades for SAP Sales and Service Cloud?
Choose the correct answer.
Weekly
Monthly
Quarterly
Yearly