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Discovering SAP Sales and Service Cloud Administration /
Preparing SAP Sales and Service Cloud to meet the customer's needs

Introducing SAP Sales and Service Cloud

Uncovering features and functions of SAP Sales and Service Cloud10 min
Discovering resources10 min
Quiz

Preparing for the implementation project

Configuring initial set up10 min
Identifying Q-Gates steps10 min
Quiz

Preparing SAP Sales and Service Cloud to meet the customer's needs

Managing fine-tuning activities10 min
Setting up the sales cycles and phases10 min
Setting up the sales assistant10 min
Quiz

Creating and managing business roles

Creating a new employee10 min
Managing business roles10 min
Setting up user access rights and restrictions10 min
Quiz

Managing master data

Discovering accounts and contacts10 min
Discovering products and internal price lists10 min
Setting up an organizational structure10 min
Defining complex territory hierarchy structures10 min
Quiz

Discovering integration

Integration with SAP S/4HANA and SAP CRM10 min
Integration with Groupware10 min
Integration with social media10 min
Integration with SAP Field Service Management (SAP FSM)10 min
Quiz

Transferring data to SAP Sales and Service Cloud

Utilizing data migration templates10 min
Quiz

Configuring personalization and extensions

Setting up workflows and approval processes10 min
Customizing screens10 min
Discovering mashups10 min
Creating extension fields10 min
Modifying page layouts10 min
Quiz

Integrating mobile devices with SAP Sales and Service Cloud

Discovering different mobile access options10 min
Quiz

Utilizing reports and analytics

Exploring the opportunity analysis report and viewing dashboards with KPIs10 min
Creating custom reports10 min
Quiz

Preparing to Go Live

Determining go live activities10 min
After Go-Live10 min
Quiz

Introducing SAP Sales and Service Cloud

Uncovering features and functions of SAP Sales and Service Cloud10 min
Discovering resources10 min
Quiz

Preparing for the implementation project

Configuring initial set up10 min
Identifying Q-Gates steps10 min
Quiz

Preparing SAP Sales and Service Cloud to meet the customer's needs

Managing fine-tuning activities10 min
Setting up the sales cycles and phases10 min
Setting up the sales assistant10 min
Quiz

Creating and managing business roles

Creating a new employee10 min
Managing business roles10 min
Setting up user access rights and restrictions10 min
Quiz

Managing master data

Discovering accounts and contacts10 min
Discovering products and internal price lists10 min
Setting up an organizational structure10 min
Defining complex territory hierarchy structures10 min
Quiz

Discovering integration

Integration with SAP S/4HANA and SAP CRM10 min
Integration with Groupware10 min
Integration with social media10 min
Integration with SAP Field Service Management (SAP FSM)10 min
Quiz

Transferring data to SAP Sales and Service Cloud

Utilizing data migration templates10 min
Quiz

Configuring personalization and extensions

Setting up workflows and approval processes10 min
Customizing screens10 min
Discovering mashups10 min
Creating extension fields10 min
Modifying page layouts10 min
Quiz

Integrating mobile devices with SAP Sales and Service Cloud

Discovering different mobile access options10 min
Quiz

Utilizing reports and analytics

Exploring the opportunity analysis report and viewing dashboards with KPIs10 min
Creating custom reports10 min
Quiz

Preparing to Go Live

Determining go live activities10 min
After Go-Live10 min
Quiz

Knowledge quiz

It's time to put what you've learned to the test, get 3 right to pass this unit.

1.

What steps are required when creating a new default sales cycle and phases?

There are two correct answers.

Activate Adaptation Mode

Ensure the question is answered in the scope and execute the fine-tuning activity.

Add fields to the screen of a sales opportunity.

Create the sales cycle, mark as default, and add phases and activities.

2.

During scoping, how are fine tuning activities created in a system tenant?

Choose the correct answer.

By choosing the countries and localization data in the business configuration.

By choosing the scoping elements that will be included in the project.

By answering the scoping questions in the business configuration.

By activating Adaptation Mode.

3.

Choose all selections that apply to fine tuning in SAP Sales and Service Cloud.

There are two correct answers.

Fine tuning cannot be adjusted once the initial project is saved.

Fine tuning can be adjusted after the initial project is saved.

Scoping is divided according to the functional capabilities of the system tenant.

Scoping is controlled by custom code and system modifications.

4.

What business document uses the Sales Assistant?

Choose the correct answer.

Lead

Opportunity

Quotation

Contract