Introducing SAP Sales and Service Cloud
Preparing for the implementation project
Preparing SAP Sales and Service Cloud to meet the customer's needs
Creating and managing business roles
Managing master data
Discovering integration
Transferring data to SAP Sales and Service Cloud
Configuring personalization and extensions
Integrating mobile devices with SAP Sales and Service Cloud
Utilizing reports and analytics
Preparing to Go Live

Setting up the sales cycles and phases

Objective

After completing this lesson, you will be able to configure the sales cycles and phases based on business requirements.​ ​

Setting up the sales cycles and phases

Sales cycles

In fine tuning, you can create multiple sales cycles, but only mark one as the system default. You add phases to the cycle and activities for the sales team to perform in each phase. This can guide the sales team during the sales process, making the time to process opportunities shorter and more efficient.  It also helps establish a business process for the sales team. 

Business case - sales cycles, phases and activities

Click on each Phase to learn about Best Run Bike Company's sales cycles, phases, and activities.

Configuring the sales cycles and phases

In the following video, you'll learn how to set up the sales cycles and phases based on the business scenario workshop notes.