Analyzing the Value of Sales Performance Management for Industries

High data complexity makes it challenging to support fluctuating incentive rates for activations, installs, hardware, and recurring revenue in the telecommunications industry. These constant changes result in a need to be market responsive by quickly implementing scheme changes. SAP SuccessFactors Incentive Management provides intelligent compensation management to maximize efficiency and productivity with the flexibility required to quickly respond to business needs as they change.

Key values for TELCO:

• Ease the recovery and retroactive period processing with full balance carry forward management.
• Built-in workflows, Embedded Analytics, and one-click traceability to expedite inquiries.
• Quickly deploy new plans without dependence on IT.
• Data-driven, persona-based dashboards to track goal attainment and monitor earnings.

Key benefits for TELCO:

• SAP SuccessFactors Incentive Management helps Telco companies launch new schemes and campaigns faster while maintaining the accuracy and visibility of incentive calculations.
• Process large transaction volumes quickly and accurately while supporting complex crediting requirements.
• Reduce error rates and increase trust of the system and processes.
• Increase in auditability, traceability and transparency to both internal and external sales channels.
• Reduce time to market of new schemes and special or temporary incentives.

The insurance industry faces unique challenges when it comes to compensation management. Success requires a scalable system that can provide agents with transparency and commission calculations they can trust, post payments on time every time, and streamline complex government regulations. SPM solution offerings ensure that incentive management can handle internal and external sales channels in a way that is scalable, secure, accurate, and reliable.

Key features for FSI:

Track and audit any change to help ensure compliance and protect sensitive data.

• Unlimited rules for managing complex hierarchies and crediting requirements
• Effective agent incentive compensation
• Integrated workflow engine
• Comprehensive onboarding functionality
• Reporting, Analytics, and Dashboards

Key benefits for FSI:

• Reduction of Overpayments
• Reduction in IT overhead costs
• Increased administrative capabilities
• Improved Agent experience
• Increased revenue due to improvements in service levels and overall support
• Reduced Risk of Compliance Audits

Agent/Broker compensation management is complicated in the healthcare industry due to the need to serve multiple lines of business and data sources, stringent regulations, and intense competition. Therefore, the payer must offer their agents mutually beneficial incentives, pay on time and accurately, and provide the right tools to remain active, knowledgeable, and partial to selling their products. SAP SuccessFactors Agent Performance Management simplifies payer-agent onboarding, relationship management, performance metrics, and compensation.

Key Features for Healthcare:

• Unlimited rules-driven commission and bonus plans
• Producer Portal
• Pre-integrated CMS Medicare Model
• Integrated workflow engine
• Comprehensive onboarding functionality
• Reporting, Analytics, and Dashboards

Key Benefits for Healthcare:

Purposely built for the health insurance industry, SAP SuccessFactors Agent Performance Management helps companies streamline agent management and achieve its goals while saving time and costs.

• Reduction of Overpayments
• Reduction in IT overhead costs
• Increased administrative capabilities
• Improved Agent experience
• Increased revenue due to improvements in service levels and overall support
• Reduced Risk of Compliance Audits