Knowledge quiz

It's time to put what you've learned to the test, get 8 right to pass this week.

Why is it important to monitor and control processes?

There are three correct answers.

To verify that the anticipated process changes have really led to an improvement

To detect new process issues early and help companies react quickly

To provide objective feedback about process performance and enable process-oriented decision making

To drive competition among employees and encourage them to become quicker at their jobs

To monitor employees’ performance as a basis for potential bonus payments

What is business process automation?

Choose the correct answer.

The use of software and technology to automate business processes to accomplish a defined goal

The identification of process weaknesses by monitoring BPM dashboards

The exclusive use of artificial intelligence to optimize business processes

A new technology to visualize customer-facing processes

What is process identification?

Choose the correct answer.

The process of exploring and capturing which processes are of strategic importance to an organization and how they are interconnected

The phase in which a professional Business Process Management software must be identified and licensed

The process of identifying and recruiting the most important employees for Business Process Management

The creation of the most essential modeling rules and conventions

Which of the following statements about Process Performance Indicators (PPIs) is true?

Choose the correct answer.

PPIs represent process goals that a business area wants to achieve and are derived from business goals.

PPIs and KPIs are the same – they are just defined by different roles.

PPIs represent business goals that a company wants to achieve and are derived from strategic goals.

PPIs are the financial indicators for investors and must be measured by controlling.

How can process mining be defined?

Choose the correct answer.

A rather new technology which uses data from event logs to visualize and analyze processes

SAP's new industry solution for the mining industry

A software to model the to-be process in a business transformation

A new technology to identify the least labor-intense process

What is the outcome of process analysis?

Choose the correct answer.

The as-is process and its identified process weaknesses

A new and automated to-be process

The constant measuring of process performance indicators over time

A change management campaign to get employees prepared for a potential change

What are some of the characteristics of Business Process Management?

There are three correct answers.

It is a long-term journey.

It creates one common language that everyone can understand.

It includes employees from different lines of business.

It can be compared to a project.

It is about improving financial figures only.

Which of the following are common change drivers?

There are three correct answers.

External factors like the climate change

Operational efficiency measures

Changing customer expectations

Reaching higher seniority

Social media

Which of the following are common approaches to discover processes?

There are three correct answers.

Conducting process modeling workshops with process stakeholders

Conducting interviews with individual process experts

Investigating existing evidence about a process, such as system reports or process documentation

Searching for industry best practices online

Asking top management about how processes are carried out

10.

What are some of the critical success factors when implementing Business Process Management (BPM) in an organization?

Choose the correct answer.

Management attention and sponsorship, focus on the most important processes, and a sense of pragmatism

The perfect process management software and the newest technology

Employees who are BPM experts, willing to go the extra mile, and work more efficiently

The perfect setup of a BPM organization, tool, and process landscape, including marketing material in local languages