- Assets (Technical Objects)
SAP Asset Manager supports the well-known technical objects as used in SAP ERP and SAP S/4HANA.
- Measuring Points and Readings
Measuring points are associated with meters and sensors. Meters and sensors are always associated with assets attached to a job or notification.
- Jobs (Work Orders & Operations)
A job, also known as a service or a work order, is assigned to you from the back end. A job is assigned to you because of a customer issue or a planned repair job. Add a new job when you need to perform a specific task and record the details. Create a follow-up job to an existing job when you need to complete additional work that was not specified on the original job.
- Work Assignment
Work can be assigned on order header level or operation level.
- Notifications
A notification is assigned to you when there is an unplanned malfunction with objects you require to perform your planned work that you need to repair. A notification could also be assigned to you when you perform maintenance work at a site. SAP Asset Manager also supports several notification items as well as tasks and activities within a notification.
- Spare Parts
SAP Asset Manager supports planning and posting of spare parts.
- Time Sheets
While you are working on your jobs and notifications, they are automatically tracking your time for you. However, you can manually modify your time using the Time Sheet tab.
- Maps (ESRI ArcGIS Support)
The map feature allows you to see where your jobs and notifications are in relation to where you are currently located.
- Reminders
Use the Reminders section on the SAP Asset Manager Overview screen much like you would a To Do list or a Post It note to yourself. Access your main Reminders list from the SAP Asset Manager Overview screen. Here, you can add additional reminders or edit the current reminders. You can also add or edit reminders from any job or notification detail screen.
- Activity Logs
At times, if you are working with customer support, they may want you to enable activity logging and to set the log levels while you are using and transmitting with SAP Asset Manager. That way, they can look at the logs to help diagnose the underlying issues.
- Documents
SAP Asset Manager supports viewing of documents, or attachments, on the mobile device. You can also add an attachment to a local object. Attachments include Microsoft Office documents, PDF files, and other commonly used business documents including videos, pictures, and audio files. When you select Documents, the details screen displays the attachments that are available for download.
- Clock In - Clock Out
The Clock In Clock Out (CICO) feature decouples time tracking from the mobile status of a work order or operation, allowing multiple users to start and log time against the same work order or operation simultaneously - where all users receive the work orders and operations to their devices and can see CICO status.
- Phase Model
You can use the EAM phase model together with SAP Service and Asset Manager. However, you may interact with the app in different ways. An end user of the application can’t enable or disable the phase model through the app.
Also, there differences regarding system status management for notifications and orders.
Examples for other differences:
Work orders: Create and Edit are disabled. Only assignment type 2 (operation person responsible) and assignment type 6 (operation work center) are supported.
Operations and sub-operations: Only Edit is enabled.
Notifications: Only Edit is enabled. Task status updates are disabled.
etc.
The following objects or features remain available when the EAM phase model is enabled:
PM confirmation
Clock In Clock Out
- Personas
Personas allow you to perform different activities in the SAP Service and Asset Manager app based on your roles and authorizations. If you're assigned multiple personas, you can switch personas based on your assigned work. Different personas show different work.
On your initial sync, the default persona assigned to you determines what screens and functions you see on the app. This way, you only see the information that you need to perform your tasks. When you log out, the app retains your current persona setting. When you log back on, you'll have the same personal selected. If you reset the app, your default persona displays.
The following personas are available:
Maintenance Technician
Service Technician
Inventory Clerk
- Inspection Checklists
An inspection checklist is created for a work order on the back end. Characteristics are assigned to individual operations in the order. The characteristics define the inspection requirements. You are then assigned to the work order and associated inspection checklist in SAP Service and Asset Manager.
SAP Service and Asset Manager also supports results recording: to complete an operation, all open inspection lots and their associated characteristics must be measured, recorded, or valuated. You can do this via the Record Results screen.
- Field Operations Worker
Field Operations Worker (FOW) is an add-on component to SAP Service and Asset Manager. If you do not see FOW features while using the SAP Service and Asset Manager application, your site has not installed the component.
Field Operations Worker adds the following functionality to the core SAP Service and Asset Manager application:
Display routes on map
As a field operations worker, you can see a quick preview of your assigned routes from the Overview and Map pages.
View routes data
On the Route Details page, you can see information such as the ID, a description of the route, the priority of the route, the due date of the route, location, and the number of stops on the route.
View stops data
On the Stops Details page, you can see information such as location, and the technical objects at the stop.
Rapid field data capture
Allows you to take readings for all of the measuring points assigned to one technical object, on a single screen.
