Getting to Know the Order-to-Cash Process

Objective

After completing this lesson, you will be able to get to know the order-to-cash process

Sales Process Diagram

The Sales Process

Note

See the following video to learn more about the sales process (order-to-cash) and which functions are included in SAP S/4HANA Sales:

Summary

  • A sales and distribution process can be triggered by presales measures, such as a non-binding customer inquiry or a request for a quotation.
  • Customers can respond to a sales quotation with a purchase order, which in turn triggers a sales order.
  • Sales orders trigger different follow-up processes, such as delivery processing and billing.
  • The posting into accounting is done automatically, when you invoice the customer or post goods issue.