Differentiating between Legacy Concur Travel and New Concur Travel

The Concur Travel Legacy Experience refers to the original interface and booking workflow used by SAP Concur customers prior to the rollout of the new Concur Travel platform. It’s been in use for many years—well over a decade—and was the standard experience until the phased transition to the new system began in Q4 2023. While many organizations have already migrated, some users are still using the legacy experience depending on their travel management company (TMC) setup or configuration settings.

At SAP Concur, we are evolving our online booking tool to better meet the current and future needs of our travelers, customers, and travel partners by leveraging new technology and adapting to a changing market. The new Concur Travel experience will unfold over the next several years, with tangible and impactful enhancements thoughtfully rolled out in a phased approach, providing increased control and compliance, enhanced visibility, and better experiences for travelers.

• Employee Experience: A streamlined booking and checkout process both on desktop and mobile that makes the experience more like that on consumer sites.
• Reduce Risk/ Increase Control & Compliance: Integration with Concur Expense enables a faster and more accurate month-end close. And by ensuring personal and organizational data security meets global requirements everywhere, you can be confident your data is protected.
• Expansion & Optimization/Scale: A robust travel ecosystem and the freedom to choose from among a wide range of suppliers and content to support global travel requirements. New Concur Travel will additionally enable sustainable travel experiences, collaboration, and advanced payment options.

The rollout of the new Concur Travel is truly an evolution of the platform and its booking services, and will occur through a rolling release process over the next few years. As functionality for the new Concur Travel is developed, it becomes available for more markets (countries), which means more customers have access to it.

To determine which version you're using, look closely at the Travel Search area on the Concur Travel home page after signing in.

• The Search Flights button is much larger/longer on the new Concur Travel home page.
• The legacy version uses the Enter Reservation button, while the new version replaces it with the Create button. The Create button only appears if the organization has enabled Concur TripLink.
• The Search by Price/Schedule option is not available in the new Concur Travel.
• In the new Concur Travel experience, the date selection for flights is consolidated into a single field labeled "Dates" with a calendar icon for easier selection of both departure and return dates. The legacy version uses separate fields for "Depart" and "Return" dates and times.