Objective
As we move forward, let’s take a final moment to reflect on what you’ve learned.
Throughout this course, you’ve seen how SAP’s support is evolving into a smarter, more proactive experience – powered by self-service, AI, automation, and the right support channels to help you resolve issues faster and more effectively.
Watch the video to hear some closing remarks from Mohammed Ajouz, Global Head of Technical Support at SAP.
In the first unit of this course, you understood how SAP’s support continues to transform to better meet your needs. Be sure to revisit the latest updates section to stay informed about new innovations.
In the second unit, you learned how to choose the right path – from SAP for Me and Joule to intelligent tools and guided support channels that help you find solutions faster.
In the last unit, the focus shifted to working together effectively – through high-quality case creation, your feedback, and tools like SAP Cloud ALM to proactively manage your landscape.
Beyond training, Support Advisory offers an opportunity to gain deeper insights to help you achieve your business goals.
Support Advisory provides transparency and value-driven advisory based on support data to elevate your experience and accelerate foundational cloud and innovation adoption. Through data-driven insights, we help you realize maximum value from your solutions, enable smooth go-lives, and provide guidance on support best practices.
To help prevent issues and optimize how you use support, engage with Customer Engagement Advisory for targeted guidance and proactive recommendations.
Now it’s time to put your knowledge into action:
Stay up to date with SAP’s support updates and revisit this course once a year.
Apply the tools to resolve issues efficiently and bookmark the best practices guide for future reference.
Engage actively with SAP’s support to get the most value.
Finally, share your achievement on LinkedIn and encourage your colleagues to complete their Support Accreditation journey, and help strengthen your organization’s support experience.
Thank you for your commitment. Enjoy your journey ahead!
Note
Optional level up your skills content: