Knowledge quiz

It's time to put what you've learned to the test, get 4 right to pass this unit.

There are three correct answers.

Reduces implementation project costs and timelines.

Eliminates the need for any support resources.

Enables more effective application of support resources.

Helps prevent business disruptions.

Requires organizations to replace all existing SAP systems immediately.

There are three correct answers.

Bookmark the best practices handbook and use it while engaging with SAP's support.

Ask your colleagues to complete their Support Accreditation Journey.

Revisit the course every few months to check Unit 1 Lesson 2 on trending topics or once a year at the least.

Delete all course materials to free up storage space.

Choose the correct answer.

By giving visibility into partner-created support cases and enabling data-driven improvements.

By automatically resolving all customer cases without manual interaction.

By granting partners direct access to SAP internal development systems.

By eliminating the need for collaboration with support teams from SAP.

Choose the correct answer.

The survey appears immediately if you access SAP for Me.

You must request the survey from an SAP support expert, for example in the expert chat.

When a case is resolved in SAP for Me, the survey will appear as a pop-up when you confirm the case closure.

Choose the correct answer.

Customer insights dashboard (CID) is available to all customers who have access to SAP for Me and users granted with required authorization.

Only SAP internal employees can access customer insights dashboard (CID).

Customer insights dashboard (CID) requires a separate paid subscription on top of any existing SAP support contract.

Customer insights dashboard (CID) can only be accessed from a dedicated standalone website, not from SAP for Me.