Knowledge quiz

It's time to put what you've learned to the test, get 4 right to pass this unit.

Choose the correct answer.

Billing Clerk (SAP_BR_BILLING_CLERK)

Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)

Internal Sales Representative (SAP_BR_INTERNAL_SALES_REP)

Sales Manager (SAP_BR_SALES_MANAGER)

Choose the correct answer.

The number of hours that the service technician utilized to provide the requested service

The amount that is requested to be credited to the customer

The total costs for the service provided

The contact person of the supplier for the service part

There are three correct answers.

Once a credit memo request is reviewed and approved, a real credit memo document can be created.

An approval process can be set-up for a credit memo. Not for a credit memo request.

Credit memo requests do not lead directly to journal entries.

A credit memo is a real financial document that leads to the posting of a journal entry in SAP S/4HANA Cloud, public edition - Finance.

A credit memo request can be credit based on a billing document.

Choose the correct answer.

Create a credit memo request based on an approved credit memo.

Configure workflow items for service confirmations.

Create a service confirmation based on a credit memo request.

Approve and review workflow items for credit memo requests.

Choose the correct answer.

Credit memos are always created automatically.

Billing is no longer needed.

Workflow support is available to define flexible approval processes.

Workflow support is available to create credit memos.