Explaining the Process Steps and Business Roles for Warranty Claim Management - Supplier Recovery Processing

Objective

After completing this lesson, you will be able to explain the supplier warranty claim workflow in SAP S/4HANA Cloud Public Edition

The Process Steps for Warranty Claim Management - Supplier Recovery Processing (5HR)

Process Steps for Supplier Recovery Processing (5HR)

The following table contains the preliminary steps that need to be taken care of before the actual execution of the process steps can start:

Preliminary StepExplanation
Maintain supplier warranty for equipment and functional location

If you have entered the start date and end date for the supplier warranty of an equipment in its master record, the system checks the validity of the claim based on these dates. Before you use the warranty for individual objects within your claim process, you need to enter the warranty start date and warranty end date in the equipment master record.

Maintain equipment dataSince warranty validity dates can be maintained in the master data record of a technical object, this master record needs to be created/changed.

Maintain supplier and customer data

In the warranty claim process, a business partner representing the supplier and one representing a customer is used to derive the correct prices, post the amount to accounting, and identify where the claim statement should be send to.

To each supplier (vendor) master record, a customer master record needs to be linked to ensure a correct price determination. In a scenario where a customer is not yet linked to the supplier used, this step still needs to be performed.

Check pricing condition records

To ensure that the appropriate amount can be claimed from a supplier, the correct prices need to be maintained in the system. Each of the different item types (material, labor, etc.) has its own conditions to ensure proper maintenance and relationship to the already existing pricing records.

Set up the general ledger (GL) accounts to be usedIn the configuration for SAP S/4HANA Cloud Public Edition, automatic account assignment must have the required cost center maintained.

Note

See the following video to get an overview of the process steps of solution process Warranty Claim Management - Supplier Recovery Processing (5HR):

A Simulation of the Main Process Steps for Warranty Claim Management - Supplier Recovery Processing (5HR)

You can use the following simulations to work your way through the main process steps for solution process 5HR:

Business Roles for Warranty Claim Management - Supplier Recovery Processing (5HR)

Business Roles for Testing and Executing Warranty Claim Management - Supplier Recovery Processing (5HR)

Business roleBusiness role ID as delivered by SAP
Maintenance PlannerSAP_BR_MAINTENANCE_PLANNER
Master Data Specialist - Business Partner DataSAP_BR_BUPA_MASTER_SPECIALIST
Claims AnalystSAP_BR_CLAIMS_ANALYST_COMPL
Master Data Specialist - Product DataSAP_BR_PRODMASTER_SPECIALIST
Master Data Specialist - Warranty ManagementSAP_BR_MD_SPECIALIST_WRNTY

The table above provides an overview of all the standard business roles that are used in Warranty Claim Management - Supplier Recovery Processing (5HR).

Note

This information is based on the test script for scope item Warranty Claim Management - Supplier Recovery Processing (5HR), which can be found on and downloaded using SAP Signavio Process Navigator (using the URL https://me.sap.com/processnavigator).

These roles can be used as a template to create your own business roles for your business users working with scope item Warranty Claim Management - Supplier Recovery Processing (5HR).

Note

These are the same business roles that are also used in scope item Warranty Claim Management - Customer Claim Processing (63Y).