Objective
After completing this lesson, you will be able to explain the supplier warranty claim workflow in SAP S/4HANA Cloud Public Edition
The Process Steps for Warranty Claim Management - Supplier Recovery Processing (5HR)
Process Steps for Supplier Recovery Processing (5HR)
The following table contains the preliminary steps that need to be taken care of before the actual execution of the process steps can start:
| Preliminary Step | Explanation |
|---|
| Maintain supplier warranty for equipment and functional location | If you have entered the start date and end date for the supplier warranty of an equipment in its master record, the system checks the validity of the claim based on these dates. Before you use the warranty for individual objects within your claim process, you need to enter the warranty start date and warranty end date in the equipment master record. |
| Maintain equipment data | Since warranty validity dates can be maintained in the master data record of a technical object, this master record needs to be created/changed. |
Maintain supplier and customer data | In the warranty claim process, a business partner representing the supplier and one representing a customer is used to derive the correct prices, post the amount to accounting, and identify where the claim statement should be send to. To each supplier (vendor) master record, a customer master record needs to be linked to ensure a correct price determination. In a scenario where a customer is not yet linked to the supplier used, this step still needs to be performed. |
| Check pricing condition records | To ensure that the appropriate amount can be claimed from a supplier, the correct prices need to be maintained in the system. Each of the different item types (material, labor, etc.) has its own conditions to ensure proper maintenance and relationship to the already existing pricing records. |
| Set up the general ledger (GL) accounts to be used | In the configuration for SAP S/4HANA Cloud Public Edition, automatic account assignment must have the required cost center maintained. |
Note
See the following video to get an overview of the process steps of solution process Warranty Claim Management - Supplier Recovery Processing (5HR):
A Simulation of the Main Process Steps for Warranty Claim Management - Supplier Recovery Processing (5HR)
You can use the following simulations to work your way through the main process steps for solution process 5HR:
Business Roles for Warranty Claim Management - Supplier Recovery Processing (5HR)
Business Roles for Testing and Executing Warranty Claim Management - Supplier Recovery Processing (5HR)
| Business role | Business role ID as delivered by SAP |
|---|
| Maintenance Planner | SAP_BR_MAINTENANCE_PLANNER |
| Master Data Specialist - Business Partner Data | SAP_BR_BUPA_MASTER_SPECIALIST |
| Claims Analyst | SAP_BR_CLAIMS_ANALYST_COMPL |
| Master Data Specialist - Product Data | SAP_BR_PRODMASTER_SPECIALIST |
| Master Data Specialist - Warranty Management | SAP_BR_MD_SPECIALIST_WRNTY |
The table above provides an overview of all the standard business roles that are used in Warranty Claim Management - Supplier Recovery Processing (5HR).
Note
This information is based on the test script for solution process Warranty Claim Management - Supplier Recovery Processing (5HR), which can be found on and downloaded using SAP Signavio Process Navigator (using the URL https://me.sap.com/processnavigator).
These roles can be used as a template to create your own business roles for your business users working with solution process Warranty Claim Management - Supplier Recovery Processing (5HR).
Note
These are the same business roles that are also used in solution process Warranty Claim Management - Customer Claim Processing (63Y).
Summary
- A warranty is a commitment from a manufacturer, supplier, or salesperson to a customer that a product in principle has no defects, and that, if needed, services such as repairs and partial or complete exchange of defective parts are guaranteed for a particular period of time, without the customer being billed.
- The process starts with the creation of a supplier warranty claim. The process then continues with the validation for completeness of this supplier claim.
- After the claim has been validated, it is sent to the supplier for reimbursement.
- After sending the claim to the supplier, its status is set to Waiting for Supplier Response. After this, the supplier response is maintained.
- If a supplier fully approves a claim, you need to set the decision to Approved. If a supplier partially approves a claim, you need to set the decision to Partially Approved. If the supplier is not accepting the claim, the response or decision entered in the claim document needs to be set to Rejected.
- The claim is then posted to SAP S/4HANA Public Edition, finance. Finally, the claim is closed.
- Various roles are used when testing solution process Warranty Claim Management - Supplier Recovery Processing (5HR). These same roles are also used for solution process Warranty Claim Management - Customer Claim Processing (63Y).