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Implementing In-House Service Processes in SAP S/4HANA Cloud Public Edition, Service
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Processing Warranty Claims (5HR, 63Y)
Working with In-House Repairs (3XK)
Introducing the In-House Repair Solution Process
6 min
Explaining the Process Steps for In-House Repairs
35 min
Performing an In-House Repair Using SAP Fiori Apps
5 min
Explaining the Integration Between an In-House Repair and Logistics
20 min
Using Repair Templates and User Status Management for an In-House Repair
15 min
Explaining Additional In-House Repair Functionality
30 min
Quiz
Processing Warranty Claims (5HR, 63Y)
Introducing Warranty Claim Management - Supplier Recovery Processing
5 min
Explaining the Process Steps and Business Roles for Warranty Claim Management - Supplier Recovery Processing
25 min
Using SAP Fiori Apps to Submit Supplier Warranty Claims
20 min
Introducing Warranty Claim Management - Customer Claim Processing
10 min
Explaining the Process Steps and Business Roles for Warranty Claim Management - Customer Claim Processing
25 min
Using SAP Fiori Apps to Process Customer Warranty Claims
15 min
Quiz
Working with In-House Repairs (3XK)
Introducing the In-House Repair Solution Process
6 min
Explaining the Process Steps for In-House Repairs
35 min
Performing an In-House Repair Using SAP Fiori Apps
5 min
Explaining the Integration Between an In-House Repair and Logistics
20 min
Using Repair Templates and User Status Management for an In-House Repair
15 min
Explaining Additional In-House Repair Functionality
30 min
Quiz
Processing Warranty Claims (5HR, 63Y)
Introducing Warranty Claim Management - Supplier Recovery Processing
5 min
Explaining the Process Steps and Business Roles for Warranty Claim Management - Supplier Recovery Processing
25 min
Using SAP Fiori Apps to Submit Supplier Warranty Claims
20 min
Introducing Warranty Claim Management - Customer Claim Processing
10 min
Explaining the Process Steps and Business Roles for Warranty Claim Management - Customer Claim Processing
25 min
Using SAP Fiori Apps to Process Customer Warranty Claims
15 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 8 right to pass this unit.
1.
What are examples of typical process steps included in solution process Warranty Claim Management - Customer Claim Processing (63Y)?
There are three correct answers.
Create a supplier warranty claim
Accept a customer warranty claim
Renegotiate pricing
Post the customer claim to Finance.
Create a customer warranty claim
2.
For solution process Warranty Claim Management - Supplier Recovery Processing (5HR), what is an example of a preliminary step that needs to be taken care of before the actual execution of the process steps can start?
Choose the correct answer.
Block all current pricing condition records
Delete the master warranty for the used equipment
Maintain supplier and customer orders and deliveries
Maintain supplier warranty for equipment and functional location
3.
What are examples of data that needs to be provided when created a supplier claim?
There are three correct answers.
Equipment
Customer
Repair date
Supplier
Service contract number
4.
What field can be used to trigger a process where a specific part is returned to a supplier?
Choose the correct answer.
Part Causing Damage
Repair Date
Object Type
Return Parts Status
5.
What are examples of processing status values that can be used in a supplier recovery process?
There are three correct answers.
Claim Rejected and Posted to Finance
Claim Rejected
Supplier Response Submitted
Supplier Response Received
Waiting for Supplier Response
6.
What field in a master warranty determines whether the master warranty can be used (for a technical object) in a supplier recovery process or in a customer claim processing process?
Choose the correct answer.
Warranty Counter
Business Partner
Warranty Type
Warranty Start/End
7.
When you save a claim, what processing status is automatically set?
Choose the correct answer.
Created
Submitted
Saved
Executed
8.
What SAP Fiori app can be used to maintain warranty information for a technical object?
Choose the correct answer.
Manage Service Orders
Manage Master Warranties
Create Sales Order (VA01)
Goods Receipt for Purchasing Document
9.
What could be a business benefit of using solution process Warranty Claim Management - Customer Claim Processing (63Y)?
Choose the correct answer.
Save money by only paying claims that have a legal ground and by only paying the appropriate (negotiated) prices or rates
Ensure that you build up a better business relationship with the involved supplier
Fewer customers to deal with, so less opportunities for mistakes
Better negotiated pricing and lower rates
10.
What (template) business role allows for the creation of a customer claim in SAP S/4HANA Cloud
Choose the correct answer.
Maintenance Planner (SAP_BR_MAINTENANCE_PLANNER)
Master Data Specialist - Business Partner Data (SAP_BR_BUPA_MASTER_SPECIALIST)
Master Data Specialist - Warranty Management (BR_MD_SPECIALIST_WRNTY)
Claims Analyst (SAP_BR_CLAIMS_ANALYST_COMPL)