Knowledge quiz

It's time to put what you've learned to the test, get 8 right to pass this unit.

What are examples of values for the Decision field that can be entered in a claim in a supplier recovery process?

There are three correct answers.

Rejected - Formal Validation Error

Rejected - Document Incomplete

Approved Partially

Rejected - Content Validation Error

Approved with Errors

What does the scenario supported by solution process Warranty Claim Management - Supplier Recovery Processing (5HR) enable you to do?

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Enter a warranty claim that you received from the respective supplier for a reimbursement from you to them.

Create a warranty claim that can then be forwarded to the respective supplier for a reimbursement.

Enter a warranty claim that you received from the respective customer for a reimbursement from you to them.

Create a warranty claim that can then be forwarded to the respective customer for a reimbursement.

What field in a master warranty determines whether the master warranty can be used (for a technical object) in a supplier recovery process or in a customer claim processing process?

Choose the correct answer.

Warranty Counter

Business Partner

Warranty Type

Warranty Start/End

What (template) business role allows for the creation of a customer claim in SAP S/4HANA Cloud

Choose the correct answer.

Maintenance Planner (SAP_BR_MAINTENANCE_PLANNER)

Master Data Specialist - Business Partner Data (SAP_BR_BUPA_MASTER_SPECIALIST)

Master Data Specialist - Warranty Management (BR_MD_SPECIALIST_WRNTY)

Claims Analyst (SAP_BR_CLAIMS_ANALYST_COMPL)

What could be a business benefit of using solution process Warranty Claim Management - Customer Claim Processing (63Y)?

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Save money by only paying claims that have a legal ground and by only paying the appropriate (negotiated) prices or rates

Ensure that you build up a better business relationship with the involved supplier

Fewer customers to deal with, so less opportunities for mistakes

Better negotiated pricing and lower rates

What field can be used to trigger a process where a specific part is returned to a supplier?

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Part Causing Damage

Repair Date

Object Type

Return Parts Status

What SAP Fiori app can be used to maintain warranty information for a technical object?

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Manage Service Orders

Manage Master Warranties

Create Sales Order (VA01)

Goods Receipt for Purchasing Document

When you save a claim, what processing status is automatically set?

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Created

Submitted

Saved

Executed

What are examples of data that needs to be provided when created a supplier claim?

There are three correct answers.

Equipment

Customer

Repair date

Supplier

Service contract number

10.

Which of the following are examples of data that needs to be provided when creating a customer warranty claim?

There are two correct answers.

Object number

Claim number range

Installation date

Damage date