Getting an Overview of Service Monitoring and Analytics (43B)
Note
See the following video that introduces solution process Service Monitoring and Analytics (43B):
Business benefits of this app are:
- It provides a graphical overview of key service process data to gain insights into the current service situation.
- It displays detailed information that helps to examine and analyze data across various dimensions.
Other roles that are referenced in the test script for 43B are:
- Customer Service Representative - In-House Repair (SAP_BR_CUST_SRVC_REP_REPA)
- Configuration Expert - Business Process Configuration (SAP_BR_BPC_EXPERT)
- Sales Manager (SAP_BR_SALES_MANAGER)
Key reporting capabilities:
- Review service contracts for expiry/renewal.
- Review service contracts by total contract value/profit margin.
- Review overdue service orders.
- Review incomplete service orders.
- Monitor average service duration by product.
- Review Expired Service Contracts.
- Analyze Service Contract Issues - Graphical Overview.
- Analyze Service Contract Issues by Country and Region.
- Analyze Service Contract Issues by Service Transactions.
- Analyze Service Contract Issues by Sales Organization.
- Analyze Service Contract Issues - Mini Tiles.
- Service Contracts – Flexible Analysis.
- Analyze Service Order Issues - Graphical Overview.
- Analyze Service Order Issues by Country and Region.
- Analyze Service Order Issues by Service Transactions.
- Analyze Service Order Issues by Sales Organization.
- Analyze Service Order Issues - Mini Tiles.
- Service Orders – Flexible Analysis.
- Order to Cash Manager Dashboard – Incoming Sales & Services
Note
The KPI currently included in the Service Order Analysis app (which belongs to cope item Service Monitoring and Analytics (43B)) is the average service duration by product. In older releases of SAP S/4HANA Cloud Public Edition this KPI was the average repair time per product.