/
Browse
/
Courses
/
Implementing SAP S/4HANA Cloud, public edition - Service Management
/
Creating Service Contracts (3MO, 6GU)
Introducing SAP S/4HANA Cloud Public Edition, Service
Learning More About the Solution Processes of SAP S/4HANA Cloud Public Edition, Service
15 min
Getting to Know SAP S/4HANA Cloud Public Edition, Service
15 min
Finding the Required Business Roles and Business Catalogs for a Solution Process
7 min
Accessing All SAP Enable Now Simulations
5 min
Quiz
Working with Service Orders and Service Confirmations (3D2, 6GS)
Introducing Service Order Management and Monitoring
34 min
Creating Service Orders and Service Confirmations
27 min
Optimizing Common Service Processes with Templates, Service Bundles and Product Proposals
18 min
Using Detailed Features of the SAP Fiori App Manage Service Orders
45 min
Using Additional Functionality Related to Standard Service Processes
41 min
Using Service Order Management with Advanced Variant Configuration
12 min
Quiz
Procuring Materials to Execute Service Orders (3NI)
Introducing Procurement for Service Management
7 min
Explaining the Process Steps and Business Roles for Procurement for Service Management
24 min
Using SAP Fiori Apps to Procure Materials for Service Orders
20 min
Quiz
Creating Service Quotations (4GA)
Introducing the Service Quotation Solution Process
10 min
Explaining the Service Quotation Process Steps
32 min
Using the App Manage Service Quotations
15 min
Quiz
Creating Service Contracts (3MO, 6GU)
Introducing Service Contract Management
17 min
Creating Service Contracts
14 min
Using Additional Functionality Related to Service Contracts
45 min
Using Contract Management with Advanced Variant Configuration
12 min
Quiz
Monitoring Service Performance (43B)
Introducing Service Monitoring and Analytics
10 min
Explaining the Business Roles for Service Monitoring and Analytics
3 min
Using Analytical Apps and Screens
15 min
Quiz
Introducing SAP S/4HANA Cloud Public Edition, Service
Learning More About the Solution Processes of SAP S/4HANA Cloud Public Edition, Service
15 min
Getting to Know SAP S/4HANA Cloud Public Edition, Service
15 min
Finding the Required Business Roles and Business Catalogs for a Solution Process
7 min
Accessing All SAP Enable Now Simulations
5 min
Quiz
Working with Service Orders and Service Confirmations (3D2, 6GS)
Introducing Service Order Management and Monitoring
34 min
Creating Service Orders and Service Confirmations
27 min
Optimizing Common Service Processes with Templates, Service Bundles and Product Proposals
18 min
Using Detailed Features of the SAP Fiori App Manage Service Orders
45 min
Using Additional Functionality Related to Standard Service Processes
41 min
Using Service Order Management with Advanced Variant Configuration
12 min
Quiz
Procuring Materials to Execute Service Orders (3NI)
Introducing Procurement for Service Management
7 min
Explaining the Process Steps and Business Roles for Procurement for Service Management
24 min
Using SAP Fiori Apps to Procure Materials for Service Orders
20 min
Quiz
Creating Service Quotations (4GA)
Introducing the Service Quotation Solution Process
10 min
Explaining the Service Quotation Process Steps
32 min
Using the App Manage Service Quotations
15 min
Quiz
Creating Service Contracts (3MO, 6GU)
Introducing Service Contract Management
17 min
Creating Service Contracts
14 min
Using Additional Functionality Related to Service Contracts
45 min
Using Contract Management with Advanced Variant Configuration
12 min
Quiz
Monitoring Service Performance (43B)
Introducing Service Monitoring and Analytics
10 min
Explaining the Business Roles for Service Monitoring and Analytics
3 min
Using Analytical Apps and Screens
15 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 8 right to pass this unit.
1.
What does the actual configuration of the configurable product in a service document directly influence in the system?
Choose the correct answer.
The required service technician
The pricing of the item
The logistical follow-up activities
The service contract determination logic
2.
Where do you indicate that a certain service product is configurable?
Choose the correct answer.
In the service contract item
In the business partner master record representing the customer
In the product mater record of the service product
In the service contract on header level
3.
What are some of the criteria for service contract determination? Select all that apply
There are two correct answers.
The service order is not allowed to be a resource-related service order
The sold-to party in the service contract and in the service order must be identical
The status of the service contract item must be released
The service order must refer to a particular company code
4.
Which steps are related to the use of service contracts?
There are three correct answers.
Manage billing document requests
Create invoice
Analysis of service contracts
Post a supplier invoice against a purchase order
5.
What functionality is used to support configurable products in a service contract in SAP S/4HANA Cloud Public Edition?
Choose the correct answer.
Advanced Variant Configuration
Advanced Available To Promise (aATP)
SAP Enterprise Portfolio and Project Management
MRP Live
6.
What is an example of a template that is available in SAP S/4HANA Cloud Public Edition for the creation of a situation type related to service contracts?
Choose the correct answer.
SRVC_CONTRACT_SPENT_LAST_YEAR
SRVC_EXPIRING_SERVICE_CONTRACT
SRVC_DELAYED_SERVICE_CONTRACT
SRVC_SERVICE_CONTRACT_DELETION
7.
Which master data objects are required for the Service Contract Management processes? Select all that apply
There are three correct answers.
Business partner representing the customer
Business partner representing the vendor
Employee master
Service (using material master record)
8.
What are some of the business benefits of using Service Contract Management (3MO)?
There are two correct answers.
Create service contract from UI
Manage disputes based on service contracts
Manage customizing for service contracts
Determine service contracts on service orders automatically
9.
Which condition types can be used in SAP S/4HANA Cloud Public Edition to define price agreements for a service contract? Select all that apply.
There are three correct answers.
PKAR
PSI1
PSI2
DSC2
10.
What scope items allow for configurable products to be used in their respective (service) documents?
There are three correct answers.
6GS
49X
6GU
4GT
6HY