Getting to Know SAP S/4HANA Cloud Public Edition, Service

SAP S/4HANA Cloud Public Edition, service is categorized as part of the bigger line of business solution called Asset and Service Management (ASM). It contains three individual "sub" line of business solutions:

• Asset Management (AM)
• Field Service Management (FSM)
• Service Management

This course (S4C25) and its follow-up courses (S4C26 and S4C27) focus on Service Management in SAP S/4HANA Cloud Public Edition. Additionally, the integration of some service management processes within SAP S/4HANA Cloud and Field Service Management (FSM) are covered briefly.

The Service Management line of business solution is comprised of individual solution processes, or also called scope items, designed to support the core business processes that you can find in a company in the area of Service Management. Best practices related to the deployment of these solution processes have been compiled by SAP and can be found via the SAP Signavio Process Navigator (see Lesson 3 for more information about this).

The next lesson provides an overview of the solution processes included in this course and its follow-up courses. More detailed descriptions of their features, use and implementation requirements can be found in the rest of the units of this course and in the courses S4C26 and S4C27.

SAP S/4HANA Cloud: When we refer to SAP S/4HANA Cloud in this course, we always mean SAP S/4HANA Cloud Public Edition.

Solution Name (LoB): As a name for the solution, the terms SAP S/4HANA Cloud Public Edition, service and SAP S/4HANA Cloud, service are used interchangeably.

Scope Item/Solution Process: Related areas of system functionality or the "building blocks" that comprise the service solution in SAP S/4HANA Cloud Public Edition are called "scope items" and "solutions processes" in various documentation sources. These are denoted by an alpha-numeric code containing a combination of 3 numbers and/or letters. In this course, the terms scope item and solution process are used interchangeably. These "building blocks" are explained throughout the units in this course and its follow-up courses.

This course and its follow-up courses all provide exercises to further enhance your knowledge of SAP S/4HANA Cloud and its functionality and to experience the service processes first hand. These exercises are based on the test scripts for the various solution processes, which can be found online using the SAP Signavio Process Navigator.

To access the SAP Signavio Process Navigator:

• Use the link: https://me.sap.com/processnavigator. You may need to log in or create an account if you have not already done so.
• Choose Solution Process.
• You can now see a list of all available solution processes.

Some exercises are also available in the form of SAP Enable Now simulations using practice mode. See the lesson in this unit called Accessing all SAP Enable Now simulations for more details.