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Implementing SAP S/4HANA Cloud, public edition - Service Management
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Working with Service Orders and Service Confirmations (3D2, 6GS)
Introducing SAP S/4HANA Cloud Public Edition, Service
Learning More About the Solution Processes of SAP S/4HANA Cloud Public Edition, Service
15 min
Getting to Know SAP S/4HANA Cloud Public Edition, Service
15 min
Finding the Required Business Roles and Business Catalogs for a Solution Process
7 min
Accessing All SAP Enable Now Simulations
5 min
Quiz
Working with Service Orders and Service Confirmations (3D2, 6GS)
Introducing Service Order Management and Monitoring
34 min
Creating Service Orders and Service Confirmations
27 min
Optimizing Common Service Processes with Templates, Service Bundles and Product Proposals
18 min
Using Detailed Features of the SAP Fiori App Manage Service Orders
45 min
Using Additional Functionality Related to Standard Service Processes
41 min
Using Service Order Management with Advanced Variant Configuration
12 min
Quiz
Procuring Materials to Execute Service Orders (3NI)
Introducing Procurement for Service Management
7 min
Explaining the Process Steps and Business Roles for Procurement for Service Management
24 min
Using SAP Fiori Apps to Procure Materials for Service Orders
20 min
Quiz
Creating Service Quotations (4GA)
Introducing the Service Quotation Solution Process
10 min
Explaining the Service Quotation Process Steps
32 min
Using the App Manage Service Quotations
15 min
Quiz
Creating Service Contracts (3MO, 6GU)
Introducing Service Contract Management
17 min
Creating Service Contracts
14 min
Using Additional Functionality Related to Service Contracts
45 min
Using Contract Management with Advanced Variant Configuration
12 min
Quiz
Monitoring Service Performance (43B)
Introducing Service Monitoring and Analytics
10 min
Explaining the Business Roles for Service Monitoring and Analytics
3 min
Using Analytical Apps and Screens
15 min
Quiz
Introducing SAP S/4HANA Cloud Public Edition, Service
Learning More About the Solution Processes of SAP S/4HANA Cloud Public Edition, Service
15 min
Getting to Know SAP S/4HANA Cloud Public Edition, Service
15 min
Finding the Required Business Roles and Business Catalogs for a Solution Process
7 min
Accessing All SAP Enable Now Simulations
5 min
Quiz
Working with Service Orders and Service Confirmations (3D2, 6GS)
Introducing Service Order Management and Monitoring
34 min
Creating Service Orders and Service Confirmations
27 min
Optimizing Common Service Processes with Templates, Service Bundles and Product Proposals
18 min
Using Detailed Features of the SAP Fiori App Manage Service Orders
45 min
Using Additional Functionality Related to Standard Service Processes
41 min
Using Service Order Management with Advanced Variant Configuration
12 min
Quiz
Procuring Materials to Execute Service Orders (3NI)
Introducing Procurement for Service Management
7 min
Explaining the Process Steps and Business Roles for Procurement for Service Management
24 min
Using SAP Fiori Apps to Procure Materials for Service Orders
20 min
Quiz
Creating Service Quotations (4GA)
Introducing the Service Quotation Solution Process
10 min
Explaining the Service Quotation Process Steps
32 min
Using the App Manage Service Quotations
15 min
Quiz
Creating Service Contracts (3MO, 6GU)
Introducing Service Contract Management
17 min
Creating Service Contracts
14 min
Using Additional Functionality Related to Service Contracts
45 min
Using Contract Management with Advanced Variant Configuration
12 min
Quiz
Monitoring Service Performance (43B)
Introducing Service Monitoring and Analytics
10 min
Explaining the Business Roles for Service Monitoring and Analytics
3 min
Using Analytical Apps and Screens
15 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 8 right to pass this unit.
1.
Which of the following examples of master data objects are required for the service order management and monitoring process to work properly?
There are two correct answers.
Business partner master record representing the customer
Bill of material master record
Service bundle
Service product
2.
What is a requirement to be able to use the functionality as delivered by scope item Service Management with Advanced Variant Configuration (6GS)?
Choose the correct answer.
You need to configure SAP Field Service Management as well to be able to use the mentioned scope item.
You need an extra license to be able to use the Advanced Variant Configuration (AVC) functionality.
You need to define separate product master data records for every possible characteristical value combination used for the configurable product.
You need to configure a separate service order document type for a service order that contains configurable products.
3.
What are examples of possible business benefits of using scope item Service Management with Advanced Variant Configuration (6GS)?
There are three correct answers.
Removal of the requirement to create a service confirmation
Convergent invoicing
Reduced complexity
Flexibility in pricing
Integration with a solution order
4.
What are examples of item categories used in a service order for which a configurable product can be entered?
There are three correct answers.
SrvItm (FxPrc) (SCP2)
Service Item (SCP1)
Service Item (SVP1)
Service Bundle (SVP4)
Partial Billing (SVP5)
5.
What graph in a service order shows the difference between the planned quantity for the service order and the actual quantity in its confirmations?
Choose the correct answer.
Price Overview
Duration
Progress
Gross Value
6.
What class type is used for a class for configurable products?
Choose the correct answer.
Material Class (001)
Variants (300)
Characteristics (012)
Vendor Class (010)
7.
The creation of what item in SAP Field Service Management is triggered by the release of a service order in SAP S/4HANA Cloud Public Edition, service?
Choose the correct answer.
Service confirmation
Service product
Activity
Service call
8.
Which actions are allowed only for the Customer Service Manager role in comparison with the Customer Service Technician role?
There are two correct answers.
Create/edit service order
Display service order
Display service confirmation
Display/release request for billing
9.
Which document is used to invoice the customer?
Choose the correct answer.
Bill of materials
Goods receipts
Billing document
Service order confirmation
10.
What (template) business role provides access to the app Manage Classes, which can be used to add a new class to the system?
Choose the correct answer.
SAP_BR_BUSINESS_PROCESS_SPEC
SAP_BR_CUSTOMER_SRVC_TEC
AP_BR_BPC_EXPERT
SAP_BR_PRODUCT_CONFIG_MODELER