Working with Service Orders and Service Confirmations (3D2, 6GS)

Knowledge quiz

It's time to put what you've learned to the test, get 8 right to pass this unit.

1.

Which of the following examples of master data objects are required for the service order management and monitoring process to work properly?

There are two correct answers.
2.

What is the final step in the credit memo request process?

Choose the correct answer.
3.

What is a requirement to be able to use the functionality as delivered by scope item Service Management with Advanced Variant Configuration (6GS)?

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4.

Which document is used to invoice the customer?

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5.

The creation of what item in SAP Field Service Management is triggered by the release of a service order in SAP S/4HANA Cloud Public Edition, service?

Choose the correct answer.
6.

What (template) business role provides access to the app Manage Classes, which can be used to add a new class to the system?

Choose the correct answer.
7.

What class type is used for a class for configurable products?

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8.

What graph in a service order shows the difference between the planned quantity for the service order and the actual quantity in its confirmations?

Choose the correct answer.
9.

What could be subitems of a service bundle?

There are three correct answers.
10.

What are examples of item categories used in a service order for which a configurable product can be entered?

There are three correct answers.
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