Hotel Direct Connect or API vendors are managed through Concur Travel’s Hotel Connectors feature. It allows administrators to add and manage connectors for hotel bookings within a company's travel system. Connectors are typically used when a customer has a contract with a vendor that provides access to its inventory and content.
To access Hotel Connectors on the travel configuration page, use CTRL+ F to search for the setting, as depicted in the following graphic.
General Settings - Use Detailed Passive Segment
This configuration option controls how the system processes passive segments in travel bookings. It is commonly used to add more data to passive hotel segments and improve back-office information.
Travel management systems use passive segments to record itinerary details—such as flights, car rentals, or hotel stays—that are not booked through the Global Distribution System (GDS) but are tracked for reference, reporting, or back-office purposes.
Using the detailed passive segment setting in hotel connectors:
- Select the checkbox to create passive segments with full itinerary details such as flight times, carrier information, segment status, and other relevant data
- Deselect the checkbox to limit passive segments to basic information without itinerary details
Note
Each GDS uses its own format. For detailed hotel passive segment examples, please see:
Detailed Hotel Passive Segment Examples Professional Travel | SAP Help Portal
Enabling Hotel Connectors
To enable Hotel Connectors in Concur Travel, select the Enable checkbox next to the vendor’s name and enter the credentials (such as Customer Key, Corporate ID, or Requester ID) and any other options provided by the vendor.
Note
Information required varies depending on the vendor and what they support.
Review the following examples to learn more about enabling hotel connectors:
Form section showing HRS CHS settings with "Enable HRS CHS" checked; "Customer Key" set to 12345; "Share OrgUnit/Division" checked; "Notify customer" checked; "Send notification to additional e‑mail addresses" checked; and "Additional e‑mail addresses" field containing user's email address.
| Setting | Description |
|---|---|
| Check the box to enable the hotel connector; uncheck it to disable. |
| Add the client identifier provided by the vendor. |
| Select the checkbox to share the users’ org unit/division with this vendor. |
| If selected, a notification will be sent to the email address saved in the user’s profile. |
| Select to enter an additional email address to receive an email notification. |
| Enter comma-separated email addresses to receive notifications. |
Booking.com form section with unchecked "Enable" checkbox and "Corporate ID" input field.
| Check the box to enable the hotel connector; uncheck it to disable. |
|---|---|
| Add the client identifier provided by the vendor. |
Note
For further information about other hotel vendors, please access the following links:
Custom Hotel Sourcing: Part 1: Configuration in Concur Travel | SAP Help Portal
Hotel DE Direct Connect: Part 2: Professional Edition – Configuration in Concur Travel | SAP Help Portal
Hotel Service: Part 2: Professional Edition – Configuration in Concur Travel | SAP Help Portal
Hotel Connector: Configuration for Professional Travel | SAP Help Portal
Once you select a Hotel Direct Connect, you will be prompted with the following options right below the list of hotel direct connector vendors as depicted in the following graphic.
Set the default source for hotel content using these options:
- GDS
- DirectConnect (select the vendor from the dropdown list)
- Both: GDS and DirectConnect (select the vendor from the dropdown list)
You can only have one direct connect as the default per configuration. To add another direct connect, you need to specify the country.
Take the following steps to add a country-specific direct connect:
- Select Add New Country Config and choose the country from the dropdown menu.
- Select the hotel content source: GDS, Direct Connect, or both.
- Select the vendor from the dropdown list.
Note
To remove the hotel content for a specific country, select Delete Country Config.
Review the example depicted in the following graphic. Booking.com is the default direct connect, while HRS CHS is available only for the United Kingdom.
To write passive segments for hotel direct connects, we need to enable the option Write passive segments for non-GDS content if I have not specified a default for the specific vendor in the table below under GDS PNR Options.