Working with Air Options

Manage Air Connectors in new Concur Travel

Objective

After completing this lesson, you will be able to manage Air Connector options in new Concur Travel on the Travel Configuration page.

Introducing Manage Air Connector in nCT

Direct Connect or API vendors are managed through Concur Travel’s Manage Air Connectors feature. This feature allows administrators to add and manage connectors for air travel bookings within a company's travel system. Connectors are used to access vendors or rates that can’t be booked through the Global Distribution System GDS.

In new Concur Travel, direct connects for Travelfusion, GDS NDC (New Distribution Capability) Content, Cleartrip Direct Connect and Ryanair are currently supported.

Image titled Supported Vendors listing Travelfusion, NDC, Cleartrip, Ryanair; photo of hands using a tablet in a cafe next to a smartphone.

Note

Multiple SAP Concur product versions and UI themes are available, so this content might contain images or procedures that do not precisely match your implementation. For example, when SAP Fiori UI themes are implemented, home page navigation is consolidated under the SAP Concur Home menu.

Access to Guaranteed Ticketing Carriers

When enabling Air Connectors, we also need to Allow Access to Guaranteed Ticketing carriers. You can find this option within the Air Search Options section of the Travel Configuration page. Review the following graphic and corresponding information to learn more about the available options for Guaranteed Ticketing Carriers.

Note

The Travel Agent permission is required to access a Company Travel Configuration. The section on Air Connectors is located at the top of the Travel Configuration page, just below the Agency Information section. If you’re within another section of the company’s travel configuration, you can use the scroll bar or the back to top link to return to the top of the page.

Image depicts, highlighted dropdown Access to Guaranteed Ticketing carriers open; Allow selected; other visible options: Guaranteed Ticketing carriers not available, Allow if fare violates no rules, Allow unless manager approval is required, Show but don’t allow.

Let’s look at the options listed in the dropdown menu:

  • Guaranteed Ticketing Carriers not available - Disables this feature
  • Allow if fare violates no rules - If no Travel Policy rules are triggered, access is allowed
  • Allow unless manager approval is required - Access is granted only if the Travel Policy rule enforcement does not Require Approval
  • Show but do not allow- Show available results but do not allow the user to book
  • Allow - This option overrides any broken rules and allows users to book the flights anyway; users will still see the broken rules, but the radio button to choose the flights will not be disabled

To write passive segments for Travelfusion, you need to enable the option Write passive segments for non-GDS content if I have not specified a default for the specific vendor in the table below in the GDS PNR Options.

Image depicts GDS PNR options with two checkboxes, second selected for writing passive segments for non-GDS content

Manage Air Connectors is accessed via the travel configuration page, use CTRL + F to search for the setting as depicted in the following graphic.

Image depicts highlighted Manage Air Connectors title and note that Air Direct Connect settings moved to Air Connectors with Manage Air Connectors link

Accessing Manage Air Connectors

Steps

  1. From the Travel Configuration page select Manage Air Connectors.

    Image depicts Air Direct Connect settings moved to Air Connectors. Manage Air Connectors link

  2. Select Leave to confirm you want to leave the Travel Configuration page.

    Image depicts Leave site? dialog box with the option to select Leave or Cancel

  3. Select the Travel Configuration where you are going to enable a direct connect. If there is only one Travel Configuration under the Company selected you will only see one Travel Configuration listed.

    Image depicts Air Content page with list of Travel Configuration options to select from

  4. From the Edit Air Content Page, you can add GDS NDC Content, TravelFusion Suppliers, Enable ClearTrip Direct Connect and Ryanair Direct Connect.

    Image depicts the Air Content page with a highlight box around GDS NDC Content, TravelFusion, Ryanair and Cleartip

Enabling TravelFusion via Air Connectors

Review the following step-by-step procedure to learn more about adding a TravelFusion supplier via Manage Air Connectors.

Steps

  1. From the Edit Air Content page, scroll down to access the TravelFusion section and select the toggle to enable. Then select Add Suppliers.

    Image depicts TravelFusion section with Add Suppliers button and enabled toggle.

  2. In the Suppliers list you can select B2B (Business-to-Business) vendors and non-B2B vendors (these are identified by the wording (non-B2B). Select Add Suppliers once the Air Vendor has been chosen. If a B2B vendor is selected, you will be prompted to add the vendor merchant data. In Legacy Concur Travel this information was entered via Manage Travelfusion Credentials.

    Image depicts Add Suppliers dialog with AirAsia Corporate selected and Add Suppliers button highlighted.
    Image depicts TravelFusion section of Air Content page with AirAsia Corporate section, Organization ID field highlighted.

  3. The selected Suppliers will display under the TravelFusion section under Manage Air Connectors. Once all the TravelFusion suppliers have been selected, scroll down and select Save.

    TravelFusion page with Save button highlighted and supplier sections with toggles above.

Enabling GDS NDC Content via Manage Air Connectors

Steps

  1. From the Edit Air Content page, scroll down to access GDS NDC Content and enable GDS NDC Content by selecting the toggle.

    Image depicts Air Content GDS NDC Content suppliers list with enabled toggle and airline rows with status switches

  2. You can enable all available carriers by selecting Enable all or you can enable individual carriers by selecting the toggle to the right of the carrier.

    Note

    The suppliers available through GDS NDC content will vary based on the GDS assigned to the travel configuration.

    Once enabled, vendors will display with a check mark.

    Image depicts, Air Content GDS NDC Content suppliers list with top right enabled toggle, Enable all and Disable all highlighted. British Airways is enabled and highlighted.

  3. Scroll down and select Save.

    Note

    There may be additional configuration steps required outside of SAP Concur to enable GDS NDC content. Review the GDS NDC guide for additional information.

Enabling Cleartrip via Manage Air Connectors

Review the following step-by-step procedure to learn more about adding Cleartrip via Manage Air Connectors.

Steps

  1. From the Edit Air Content page, scroll down to access the Cleartrip section and select the toggle to enable.

    Note

    The Cleartrip (Legacy) section should not be used for customers on new Concur Travel.
    Image depicts Cleartrip section with enabled toggle highlighted.

  2. Enter the credentials for Cleartrip including E-mail Address, Tenant ID, Deposit Account ID and Password.

    Note

    Existing Customers/ TMC’s need to obtain new credentials from Cleartrip for the V4 API from Cleartrip, even if Cleartrip is already enabled in legacy Concur Travel.

    Image depicts Cleartrip setup form with labels highlighted; required fields: Email Address, Tenant ID, Password, Deposit Account ID; Tenant ID and Password have show/hide icons.

  3. Scroll down and select Save.

    Image depicts Cleartrip setup form with required fields: Email Address, Tenant ID, Password, Deposit Account ID; show/hide icons on Tenant ID and Password; top toggle enabled; Cleartrip (Legacy) section collapsed; buttons Save (highlighted), Delete, Cancel.

    Note

    For more detailed information on the newer version of the Cleartrip API including how to request airline credentials for Akasa and Air India, now being offered through Cleartrip, refer to the Concur Travel Release notes.

Enabling Ryanair via Manage Air Connectors

Steps

  1. From the Edit Air Content page, scroll down to access Ryanair and enable by selecting the toggle

    Image depicts Ryanair section with Enable supplier toggle on

  2. Scroll down and select Save.

    Note

    There may be additional configuration steps required outside of SAP Concur to enable Ryanair content. Review the Ryanair guide for additional information.

Managing Air Connectors

Summary

  • Use Manage Air Connectors to enable direct-connect air content: Travelfusion, GDS NDC, Cleartrip, Ryanair
  • Enable Travelfusion: toggle on, select Add Suppliers; choose B2B or non-B2B; enter merchant data for B2B; Save
  • Enable GDS NDC Content: toggle on; Enable all carriers or select individually; Save (carriers vary by GDS; may require external setup)
  • Enable Cleartrip: toggle on in Manage Air Connectors; Save (may require external setup)
  • Enable Ryanair: toggle on in Manage Air Connectors; Save (may require external setup)
  • Configure Guaranteed Ticketing Carriers in Air Search Options: choose access level from the dropdown settings
  • Enable passive segments for non-GDS content in GDS PNR Options when no vendor default exists
  • Access note: Travel Configuration > Manage Air Connectors (Travel Agent permission required)
Learning

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