Working with Policy Options

Managing LLF Options in new Concur Travel

Objective

After completing this lesson, you will be able to manage LLF Options on the Travel Configuration Page in new Concur Travel.

Introduction to LLF Settings in Wizard Options

In the Wizard Options section of the Travel Configuration page, you will find several LLF settings. The LLF settings control how the system determines a reasonable lowest airfare to use as the benchmark for policy compliance during the booking flow. They don’t force a traveler to choose that fare, but they define which options are considered logical and set the baseline the tool uses to flag, message, or require justification when a traveler selects something more expensive.

This lesson will cover the following LLF settings:

  • Enforce LLF based on
  • Number of LLF definitions per rule class
  • Find closest LLF flight and capture details
  • Constrain rule violation fare list to LLF window
  • Use the domestic and international Default Search Windows for the Travel Policy Time Windows
  • Use domestic default search window for intra-region flights

Enforce LLF Settings

The Enforce LLF based on field includes three options:

  • search window
  • user's chosen fare
  • hybrid
Wizard Options with Enforce LLF based on dropdown open showing search window, user’s chosen fare, and hybrid options.

The Search Window

LLF policies are enforced based on the time the user entered their search criteria within the Travel Wizard. For example, let’s assume the following is true:

  • The company time window is three hours (defined in the travel configuration)
  • LLF is defined using Flights Within Config Time Window
  • The user entered a departure time of 8 A.M. in the Travel Wizard

In this case, the LLF will be determined by evaluating flights with departure times of 5 A.M. to 11 A.M.

Note

When the Enforce LLF based on selected is search window, and when a user searches flights with the time frame Anytime, no time window is applied to the LLF calculation regardless of the LLF criteria time window setting. The LLF calculation will search for all flights departing on the specified travel date.

The Search Window when one Way Faring is enabled

When Enforce LLF based on is set to search window, LLFs are always calculated and displayed in both the outbound and return search result.

This is regardless of if the Policy by leg setting is enabled in the Travel Configuration page.

The User's Chosen Fare

LLF policies are enforced based on the time of the flight/rail the user selected in the search results. For example, let’s assume the following is true:

  • The company time window is three hours (defined in the Air Search Options section of the travel configuration page, as described on the following pages)
  • LLF is defined as using Flights Within Company Config Time Window
  • The user entered a departure time of 8 A.M. in the Travel Wizard
  • The user selected a 10 A.M. flight from the original search results
  • In this case, the LLF will be determined by evaluating flights with departure times of 7 A.M. to 1 P.M.

Note

When the Enforce LLF based on selected is user's chosen fare, and when a user searches flights with the time frame Anytime, no time window is applied to the LLF calculation regardless of the LLF criteria time window setting. The LLF calculation will search for all flights departing on the specified travel date.

When Enforce LLF based on user's chosen fare, is selected from the dropdown menu, the following additional options will appear:

  • Show additional LLF screen if
  • The LLF screen displays the user's chosen fare and

Review the following labeled image and corresponding table to learn more about each field and the available options.

LLF settings based on user’s chosen fare, with out-of-policy and cheaper in-policy options.
FieldDescription

Show additional LLF screen if

Choose an option from the drop-down menu to determine when the additional LLF screen will appear. The following options are available:

  • The user's chosen fare is out of policy (even if the user chose the LLF)
  • The user's fare is more expensive than the LLF
  • There are any cheaper fares within the LLF time window, even if the user chose the LLF

The LLF screen displays the user’s chosen fare and

Choose an option from the drop-down menu to determine what the LLF screen display will include in addition to the fare. The following options are available:

  • The LLF option(s)
  • All in-policy flights in the time window
  • All cheaper in-policy fares within the time window

Note

When using this setting, companies should not use the "Hide Results" rule action on Lowest Logical Fare (LLF) rules.

Hybrid

The Hybrid options combines the search window and user's chosen fare options.

This feature benefits customers who want LLF based on the search window while also offering Anytime. When enabled, the system selects LLF using the search window rules, except for Anytime searches (or selecting 12:00 p.m. noon with the maximum allowed +/- window). In those cases, it selects LLF the same way as the user's chosen fare.

Number of LLF Definitions Per Rule Class Options

The Number of LLF definitions per rule class field allows you to control how many definitions you can create in the Please define your Lowest Logical Fare (LLF) section of Company Admin.

Number of LLF definitions per rule class set to 3, displaying three highlighted LLF definition sections with refundability, airport, contract, stops, and time window settings.

Note

You can create a maximum of three LLF definitions, based on distance traveled, in the Travel Policy.

Constrain rule violation fare list to LLF window Setting

Enabling this will control which LLF options are shown to travelers and approvers when a rule is violated. When enabled and a travel rule is broken, the violation pop-up will show only flights within the company time window (as defined in Travel Configuration); flights that are price-compliant but outside the time window will not be displayed.

Checked checkbox labeled Constrain rule violation fare list to LLF window.

Find Closest LLF flight and capture details Setting

When enabled, each flight in the entire fare is logged and will be nested inside the LLF data points on the Finisher Editor tree.

Unchecked checkbox labeled Find closest LLF flight and capture details.

For Companies who have enabled one-way faring and who enable the setting, Find closest LLF flight and capture details, Concur Travel will combine inbound and outbound LLF with total price and full itinerary information.

Note

To write this data to the PNR, an admin must update the PNR template in the Finishing Template Editor to include the new options.

Search Window Settings

When defining the Travel Policy search windows for LLF, the Air Search Options default search windows can be used for domestic, international, and intra-region flight searches:

Screenshot shows the Air Search Options settings panel showing drop-downs: Default Search Window (Domestic) set to 3 (recommended), Default Search Window (International) set to 5 (recommended), Minimum Window set to 2 (recommended), and Maximum Window set to 6. Two checkboxes are selected: “Use the domestic and international Default Search Windows for the Travel Policy Time Windows” and “Use domestic default search window for intra‑region flights.”

If you disable the Travel Policy Time Window checkboxes, it will reveal the custom Travel Policy Time Window fields for Domestic and International searches as depicted in the following graphic.

Screenshot shows the Air Search Options settings panel showing drop-downs: Default Search Window (Domestic) set to 3 (recommended), Default Search Window (International) set to 5 (recommended), Minimum Window set to 2 (recommended), and Maximum Window set to 6. The option “Use the domestic and international Default Search Windows for the Travel Policy Time Windows” is not selected, while “Use domestic default search window for intra‑region flights” is selected. A highlighted section below displays Travel Policy Time Window (Domestic) set to 4 and Travel Policy Time Window (International) set to 4.

You can also enable the Use domestic default search window for intra-region flights setting. Enabling this will cause intra-region itineraries to default to the domestic time window. For example, London to Frankfurt will become domestic, rather than international.

Checked checkbox labeled “Use domestic default search window for intra‑region flights,” highlighted with a yellow border and accompanied by an info icon.

Summary

  • The Enforce LLF based on setting determines how LLF is calculated, offering options based on the search window, user's chosen fare, or a hybrid approach.
  • The Number of LLF definitions per rule class setting controls the number of LLF definitions that can be created based on distance traveled.
  • The Constrain rule violation fare list to LLF window setting restricts the display of LLF options in violation pop-ups to flights within the company time window.
  • The Find closest LLF flight and capture details setting logs flight details which can then be captured in the PNR using the Finishing Template Editor and combines inbound and outbound LLF data for companies with one-way faring enabled.