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cleanFiles/bookmap_SAP_Business_AI_Essentials_-_Customer_Expe_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2025-05-16T21:21:06.000Z

Infusing AI in Your SAP Customer Experience Extensions

<div id="content"><p tabindex="0">Discover how SAP Business Technology Platform (BTP) is infused with AI to help developers bootstrap their solutions, create new AI models, and develop SAP Customer Experience extensions. Learn how SAP BTP can help you connect, automate, and innovate on top of your business process.</p><div class="kalturaVideoLessonWrapper"><div aria-label="" class="kalturaVideoLessonContainer" data-testid="video" id="1_2sdviut9"></div></div><div tabindex="0"><h3>Let’s summarize what you’ve learned:</h3></div><div class="formalblock"><ul style="list-style-type:disc"><li tabindex="0">SAP Business Technology Platform (BTP) is enhanced with AI to assist developers in bootstrapping solutions and creating new AI models.</li><li tabindex="0">SAP Business AI, combined with data and deep process knowledge, improves business applications by infusing AI technologies.</li><li tabindex="0">The offerings of BTP and AI for SAP CX include pre-built services and models, AI model development from scratch, and translations</li><li tabindex="0">SAP offers tools to developers for creating applications that use generative AI models, optimizing responses, and preventing inaccuracies with database storage and retrieval</li><li tabindex="0">AI on BTP improves productivity for both junior and senior developers with facilities like code generation, building integrations, and automation.</li></ul></div></div>

SAP Business Technology Platform Infused with AI

Introducing SAP Business AI for SAP Customer Experience

Exploring SAP Business Technology Platform Infused with AI

Hello. In this video, we will discuss how SAP Business Technology Platform, BTP, is infused with AI to help developers bootstrap their solutions, create new AI models, and develop SAP customer experience extensions. We will also explore the resources available for getting started with SAP Business Technology Platform and how it can help you connect, automate, and innovate on top of your business process. So let's dive in and explore the opportunities that BTP and AI offer for SAP customer experience. Joule AI agents are embedded directly into SAP applications. This integration ensures that AI capabilities are available where they matter most. These agents go beyond basic automation. They actively collaborate across your business, delivering real-time insights, intelligent automation, and predictive capabilities. Imagine AI agents dynamically adjusting staffing in real time. They can reroute supply chains to overcome disruptions or proactively identify opportunities to optimize processes. All these actions happen seamlessly within the SAP ecosystem. Joule AI agents are not just tools. They are active participants in driving your business forward. They turn insights into coordinated actions across your enterprise. This means they help you make informed decisions and take effective actions. In summary, Joule AI agents embedded in SAP applications provide real-time insights, intelligent automation, predictive capabilities, dynamic staffing adjustments, supply chain rerouting, process optimization. These features ensure that your business can adapt and respond to unique needs efficiently. Joule AI agents are integral to enhancing your business operations and driving success. Now using SAP Business Technology platform, you can also embed AI in your own applications and extensions. With AI Foundation on the SAP Business Technology Platform, developers can bootstrap their solutions with pre-built services and models to extract information from any kind of document, automate recommendations, and translate text from and to multiple languages. If a developer wants to create a new model to work on from scratch, they will find all necessary services to create models, train them, evaluate their accuracy, and publish them for inferencing. We are also now adding the ability to create applications that use generative AI models by providing the necessary tools to access seamlessly multiple large language models. Developers will just use the SAP environment to develop solutions on various partner models that SAP will make accessible. They will also benefit from working only with the SAP legal and commercial framework. To optimize the responses obtained by the large language models and minimize the risk of hallucination, the SAP HANA Cloud database will enable the storage and retrieval of documents with its new vector capabilities. The appropriate documents retrieved from SAP HANA Cloud can be fed to the large language model to restrict its answer to the content of the information provided. SAP BTP is also infused with AI that will help you to develop your SAP customer experience extensions. For example, with GPT -based cloud application programming model, you can prompt it to generate code, data structures, sample data, or unit tests. It can also help you to build integrations with SAP Integration Suite or automations in SAP Build Process Automation. All you have to do is to provide SAP BTP with a description of what you want to achieve, and the assistant will do it for you. With AI on SAP Business Technology Platform, your junior and senior developers will improve their learning curve and gain in productivity. The SAP Business Technology Platform is ready to help you connect, automate, and innovate on top of your business process. Are you ready? Then get started right away.