SAP Business AI capabilities for different business roles in the value chain.
Sell and Plan - Chief Revenue Officer (CRO)
In the Sell and Plan stage the Chief Revenue Officer benefits from increased customer retention and decreased sales cycle length. SAP Business AI capabilities include for example AI enabled account synopsis, lead intelligence, deal intelligence, business interaction intelligence situation handling, Joule in Microsoft 365 Copilot and Microsoft Teams.
Set up and Staff – Chief Human Resources Officer (CHRO)
In the Setup and Staff stage, one of the key objectives for the Chief Human Resources Officer would be maximizing the ROI of people investments while enhancing the speed and effectiveness of the hiring process. The SAP Business AI capabilities include for example intelligent matching of resources to projects, job description generation, SOW description generation, resume assessment and skills inferences for continuous performance management.
Deliver and Recognize - Chief Operating Officer
In the Deliver and Recognize stage, one of the key objectives for the Chief Operating Officer would be boosting customer satisfaction and retention while lowering the cost to serve. The SAP Business AI capabilities include for example Joule for consultants, Joule for developers’ mobile invoice capture, T&E verification, T&E auditing, and itemization of hotel receipts.
Bill and Manage - Chief Financial Officer
In the Bill and Manage stage, one of the key objectives for the Chief Financial Officer is driving revenue growth and strengthening operating cash flow. The SAP Business AI capabilities include, for example, automatically matching incoming bank statement items, note correction for project billing, analytics natural query, and AI-enabled analytical insights from any SAP business application workflow.
Enterprise Management- Chief Financial Officer
In the Enterprise Management stage, one of the key objectives for the Chief Financial Officer is to increase revenue growth and improve operating cash flow. The SAP Business AI capabilities include AI-enabled financials business insights, AI-assisted error resolution in financial closing, business integrity screening, AI-assisted ESG report generation.
Enterprise Management- Chief Procurement Officer
In the Enterprise Management stage, one of the key objectives for the Chief Procurement Officer is to decrease sourcing costs and increase supplier performance. The SAP Business AI capabilities include intelligent invoice management, supplier invoice file extraction, streamlined T&E expense with smarter insights, matching, enriching, and validating supplier data for accurate reporting, and intelligent auditing to identify T&E errors and compliance issues.
Enterprise Management - Chief Information Officer
In the Enterprise Management stage, one of the key objectives for the Chief Information Officer is to improve IT project success rates and decrease operational and system complexity. The SAP Business AI capabilities include for example Joule for consultants, Joule for developers, Signavio process recommender, Signavio performance indicators recommender, and document grounding.
Enterprise Management - Chief Human Resources Officers
In the Enterprise Management stage, the Chief Human Resources Officer’s key objective is to boost employee engagement and retention while enhancing the speed and effectiveness of the hiring process. The SAP Business AI capabilities include job description and interview question generation, candidate matching with resume assessment, talent intelligence, AI-enabled compensation discussions, AI-enabled development and performance goals, intelligent employee and manager self-service with Joule, and HR policy Q&A by Joule.
Role of AI Agents at SAP in the Professional Services Industry
AI agents are AI-based applications that make decisions and perform tasks independently with minimal human oversight. Backed by advanced models, agents can decide a course of action and employ multiple software tools to execute. Their ability to reason, plan, and act lets agents tackle a wide range of situations otherwise impractical or impossible to automate with preconfigured rules and logic.
AI agents at SAP play a crucial role in Professional Services. Here are a few examples.
In the finance domain, the Accounting Accrual Agent helps streamline financial closing processes by automating accrual postings with AI-driven accuracy, reducing manual data entry, and enabling finance teams to focus on strategic, high-value activities.
With the Sourcing Agent, procurement teams can now automate sourcing events using past data and supplier information, enabling real-time updates and faster purchasing decisions. It streamlines RFP creation while providing intelligent recommendations for event duration, questions, and suppliers.
In human capital management, the Performance and Goals Agent equips managers with data-driven insights for one-to-one employee meetings by automating data collection, generating personalized talking points, and suggesting actionable next steps like meeting notes and feedback requests—reducing manual prep work while ensuring managers have relevant insights.
Custom AI
SAP Business AI’s AI Foundation on SAP BTP provides a robust platform for developing tailored AI solutions. It enables developers to extend SAP applications with greater speed and precision, while minimizing implementation risks and accelerating business outcomes.
Generative AI Hub
The Generative AI Hub, part of AI Foundation, supports the full AI lifecycle, enabling custom AI solutions and SAP application extensions. It provides access to large language models from providers like OpenAI, Google, and AWS, ensuring data security.
