Identifying Key Capabilities of SAP Solutions for the Public Sector Industry

Objective

After completing this lesson, you will be able to identify the core capabilities of SAP’s solutions addressing needs across the Public Sector industry value chain.

Staffing Services

Visualization of the business processes
Business Processes in Staffing

Experience seamless staffing operations with SAP solutions, from talent acquisition to invoicing. Gain real-time insights into resource utilization, profit margins, and overall business performance with industry-best practices.

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Sell & Plan

Enhance your bid and proposal management with SAP S/4HANA Cloud Public Edition. Streamline sales processes and improve pipeline predictability and revenue growth through automatic scoring and ranking of opportunities. Maximize revenue by focusing on leads with the highest propensity to convert into customers. Support best practices across the engagement lifecycle, starting with profitable estimates early in the sales cycle. Gain visibility into past profitable projects with comprehensive analytics and insights.

Showing the Key Benefits: Win Rates, Fill Rate & Baseline Margin

Setup & Staff

Improve resource utilization by better matching and fulfilling resource demands. Streamline, record, and manage staff assignments on projects with SAP S/4HANA. Ensure that projects are staffed with the "best fit" resources based on skills, availability, location, past engagements, and other criteria. Constantly align supply and demand to reduce bottlenecks and enhance staffing efficiency. Ensure projects stay within budget and adapt staffing to changes in engagements and supply availability.

Showing the Key Benefits: Speed Time to Staffing and Increase Resource Utilization

Deliver & Recognize

Quickly identify issues with WIP, accounts receivable, and profitability, and act before it’s too late. Ensure that time and expenses are accurately tracked, client invoices are promptly issued, and placements are completed efficiently to maximize profitability. Gain end-to-end insight across the value chain. Analyze real-time financials to act before the end of the period and to quickly and accurately close the books.

Showing the Key Benefits: Reduce Margin Leakage, Improve Margins & Revenue, Improves Customer Satisfaction

Bill & Manage

Ensure that time and expenses are captured quickly and accurately with a simplified user experience. Run the business in real time, gaining immediate insights into revenue, margins, and work in progress (WIP) at any level, down to a single transaction record. Reduce WIP and days sales outstanding with a robust billing capability that supports time-and-material, fixed-fee, usage-based, periodic, and performance-based methods.

Showing the Key Benefits: Profitability, Net Promoter Score, Outstanding Day Sales

NPOs and Social Services

Visualization of the Business processes
Business Processes in NPO & Social Services

Uncover critical insights with robust analytics and reporting to enhance your external workforce. Enable employees to track goals and provide managers with visibility into success at all levels. Boost productivity with SAP's low-code experience and plan your workforce to stay competitive.

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Planning

Uncover critical insights with robust analytics and reporting to enhance your external workforce. Improve contract spend and invoice compliance management with contract invoicing. Enable real-time insights into open goods and invoice receipts for accounting and procurement organizations. Close the procure-to-pay loop with secure electronic payment execution and comprehensive remittance. Provide time sheet management capabilities to ensure accurate workforce payments and activity-based accounting.

Visualization of the Key Benefits: Increase Financial Forecast Accuracy, Reduce Audit Costs, Reduce Financial Closing Costs

NPO Finance Management

Uncover critical insights with robust analytics and reporting to improve your external workforce. Artificial Intelligence for Planning & Analytics delivers insights quickly and without bias to support better decision-making. Create, update, delete, and archive asset master, transactional, time series, and events data, along with business rules for assets. Participate in the digital economy with a scalable API management system. Achieve greater efficiency and automation with improved access governance and identity management.

Visualization of the Key Benefits: Reduce Finance Strategy & Leadership Costs, Improve Process Efficiency, Improve Payroll Accuracy

Programs & Services

Reduce underbilling by measuring how subscribers use your services and making adjustments. Manage automated accounts payables and accounts receivables processes for high volumes of documents. Tailor credit decisions and collection management processes to customer profiles with SAP S/4HANA. Simplify taxation by enabling electronic interactions between taxpayers and tax agencies. Stay ahead of the competition by bringing attractive pricing offers to customers faster.

Visualization of Key Benefits: Reduce Analysis and Reporting Costs, Improve Targeting of Training, Reduce Direct Recruiting Spend

IT and BPO Services

Visualization of the business processes

Integrate IT, BPO, and Business Services from quote to cash with real-time insights and flexible business models. Boost productivity and satisfaction with automated finance management and a user-friendly experience.

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Business Processes in IT & BPO

Sell & Plan

Maximize revenue by focusing on leads with the highest propensity to convert and become customers. Support business transformations from products to higher-margin solutions by combining products, services, and projects in a single order. Improve bid and proposal management with SAP S/4HANA Cloud. Streamline sales processes and enhance pipeline predictability and revenue growth through automatic scoring and ranking of opportunities. Enable your clients to create and submit orders and service requests through self-service options.

Visualization of Key Benefits: Accelerating Time-to-Quote/Bid; Win more Business; Improve Enagagement Profitability

Deliver

Support frictionless order processing from quote to cash with SAP S/4HANA Cloud. Plan, execute, manage, and control the delivery of services based on service orders. Create new revenue streams with customer-centric subscription packages. Orchestrate the delivery of projects, physical or digital products, and subscriptions within a single engagement to drive productivity and customer satisfaction. Manage customer projects from setup to staffing and execution, including the recording of time and expenses, and monitor them in real-time to minimize deviations in schedule, cost, and scope.

Visualization of Key Benefits: Reduce Margin Leakage; Improve Margins & Revenue; Improve Resource Utilization Productivity

Bill & Manage

Enable business model transformation with a flexible billing process for outcome-based services. Efficiently manage customer accounts receivable and proactively handle customer cash collections and service. Automate work-in-progress management and revenue recognition with SAP S/4HANA. Gain insights into operating profit, contribution margin, and revenue by solution component.

Visualization of Key Benefits: Reduce Sales Payment Time; Close Business Quickly & Accurately; Improve Client Satisfaction

Cities, States, and Small Federal Agencies

Visualization of the business processes
Business Processes for Cities, States, & Small Federal Agencies

Use Artificial Intelligence for Planning & Analytics to gain unbiased insights for better decision-making. Integrate operations with accounting using SAP S/4HANA to track budget commitments and actual data. Maintain and monitor budgets, record financial transactions, and ensure compliance with grant rules.

Watch the video to learn more.

Policy & Planning

Artificial Intelligence for Planning & Analytics delivers quick, unbiased insights to support better decision-making. Implement it to create KPIs and reports, visualize, and analyze data. It enables administration, security, and architecture management for on-premise analytics. You can create, update, delete, and archive asset master, transactional, time series, and events data, along with business rules for assets. Also, it manages the lifecycle of various asset data and information, from creation to archiving, with appropriate authorization control.

Visualization of the Benefits: Increase Financial Forecast Accuracy, Reduce Audit Costs, Reduce Financial Closing Costs

Public Finance Management

Integrate operations with accounting by tracking budget commitments and actual data using SAP S/4HANA. Maintain and monitor the allocation, distribution, and changes of approved budgets. Plan, standardize, schedule, and oversee financial and budget close activities. Record, summarize, analyze, and report on the financial transactions of governments. Administer grant budgets to accommodate the business rules of sponsors and grantees.

Visualization of the Key Benefits: Rude Finance Strategy and Leadership Costs; Improve Process Efficiency, Improve Payroll Accuracy

Programs & Services

Stay ahead of the competition by bringing attractive pricing offers to customers faster. Create new revenue streams with customer-centric subscription packages. Enable business model transformation with a flexible billing process for outcome-based services. Manage automated accounts payables and accounts receivables processes for high volumes of documents. Improve case coordination with real-time collaboration across multidisciplinary service delivery teams.

Visualization of Key Benefits: Reduce Analysis & Reporting Costs; Improve Targeting of Training; Reduce Direct Recruiting Spend

Summary

  • Staffing Services

    Enhances bid management, sales processes, resource utilization, and billing for improved revenue and customer satisfaction.

  • NPOs & Social Services

    Improves workforce management, financial planning, and service delivery with analytics, AI, and automated processes.

  • IT & BPO

    Maximizes revenue, streamlines sales and service delivery, and optimizes billing and financial management.

  • Cities, States & Small Federal Agencies

    Enhances decision-making and service delivery with AI-driven planning, analytics, and integrated public finance management.

Additional Resources

Note

Interested in learning more about SAP and the Public Sector industry? Please visit https://learning.sap.com/browse/industries/public-sector?page=1&access=free

If you are interested in discovering more industries SAP helps run better, please visit https://www.sap.com/industries/government.html

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