SAP for Utilities solutions offer a comprehensive suite of capabilities designed to help utility companies optimize their operations, enhance asset performance, and achieve their growth ambitions. These capabilities are categorized into three main areas: running today's business better, achieving growth ambitions, and driving value and key performance indicators (KPIs).
Utilities Asset Management
 | Portfolio and Project Management Utility companies can develop new products and services based on value-driven investment decisions. This ensures that resources are allocated effectively to maximize returns. |
 | Asset Operations and Maintenance Minimizing downtime and optimizing asset lifecycle costs are crucial for maintaining the efficiency and reliability of utility assets. SAP solutions provide a single, real-time view of operations and business data, enabling holistic management of assets. |
 | Asset Performance Management Efficiently managing enterprise assets is possible by combining powerful analytics and field-force enablement. This capability ensures that assets perform at their best, reducing the risk of unexpected failures and extending their useful life. |
 | Asset Collaboration Supporting advanced, digital maintenance strategies and collaboration with asset manufacturers and service providers enhances the effectiveness of maintenance activities. This ensures that all stakeholders are aligned and working towards common goals. |
 | Environment, Health, and Safety Reducing environment, health, and safety risks is essential for ensuring safety and business continuity. SAP solutions help maintain compliance with regulations and protect both employees and the environment. |
 | Optimize Asset Investment Planning Making informed decisions about where to invest in assets maximizes returns and ensures long-term sustainability. This capability helps utility companies plan their investments strategically. |
 | Reduce Outages Through Optimized Asset Health By monitoring and maintaining asset health, utilities can reduce the frequency and duration of outages. This improves service reliability for customers and enhances overall operational efficiency. |
 | Increase Workforce Efficiency Enhancing workforce efficiency through better planning, real-time data access, and streamlined processes leads to improved productivity and reduced operational costs. SAP solutions enable utility companies to manage their workforce more effectively. |
These capabilities enable utility companies to not only run their current operations more effectively but also position themselves for future growth and innovation. By leveraging SAP for Utilities solutions, companies can achieve a higher level of operational excellence and customer satisfaction.
Smart Metering & Markets
SAP for Utilities solutions provide comprehensive capabilities to manage the entire meter lifecycle, from installation to data analysis. These solutions drive operational efficiency, ensure timely and secure data processing, and enhance analytical insights. With robust support for time-series data, energy settlement, and regulatory compliance, SAP helps utilities optimize market communications and maintain industry standards. Additionally, SAP ensures data security and GDPR compliance, offering seamless integration and interoperability for a unified approach to meter management.
 | Meter lifecycle management Drive operational efficiency in purchasing and warehousing through the installation, inspection, and removal of basic and smart meters. |
 | Discrete meter reading processing Assure timely, reliable, and secure collection, validation, estimation, editing, and analysis of energy and water data. |
 | Metering analytics Increase analytical insights into the complete metering business through dedicated capabilities for device, energy, and water data. |
 | Time series data Assure scalable and reliable handling of time-series data from external systems by validation, estimation, editing, and further processing. |
 | Energy settlement and regulatory compliance Optimize market communications by significantly reducing in-house development and maintenance of regulatory process-release capacity across your teams. |
 | One Source of Truth Share data from a single, reliable source. |
 | Security and GDPR Compliance Ensure data security and comply with GDPR regulations. |
| Integration and Interoperability Easily integrate and work with other systems. |
 | Industry Standards Support Get help with meeting industry standards. |
Utilities Customer Experience
SAP for Utilities solutions empower companies to elevate their customer engagement strategies across marketing, sales, and service. By delivering personalized experiences and enabling omnichannel commerce, these solutions help utilities exceed customer expectations and drive loyalty. With industry-tailored solutions, AI-powered analytics, and a vast ecosystem of tools, SAP ensures that utilities can manage the entire customer lifecycle effectively, from personalized engagements to exceptional service moments.
 | Marketing customer engagement Take personalized customer experiences to the next level by delivering personalized engagements. |
 | Empowering sales to sell more Enable the sales force to deliver exceptional customer experiences and sell anywhere in any channel. |
 | Customer service excellence Exceed customer expectations and differentiate your service offerings by delivering exceptional service moments at every customer touchpoint. |
 | Omnichannel commerce Delight today’s connected customers by responding to their requests quickly and efficiently through their channel and device of choice. |
 | Customer experience management Manage the customer lifecycle and drive profitability and customer loyalty by establishing a 360° view of the customer and personalizing offers. |
 | Industry-Tailored Solutions Use customer experience solutions designed for your industry. |
 | Personalized Experiences Deliver personalized experiences using connected data. |
 | AI-Powered Analytics Understand your customers better with AI analytics. |
 | Vast Ecosystem Build solutions that meet unique requirements with a wide range of tools. |
Utilities Field Service
SAP for Utilities solutions offer robust capabilities to optimize project management, field-service execution, and service-experience management. By integrating logistic and financial processes, these solutions ensure efficient management of commercial projects. Supporting both simple business-to-consumer and complex business-to-business service projects, SAP enhances customer-service processes and streamlines service delivery. With effective maintenance strategies, optimized scheduling, and intelligent insights, utilities can achieve higher operational efficiency and deliver exceptional service to their customers.
| Project management Optimize management of commercial projects integrated with logistic and financial processes. |
 | Field service management and execution Support a wide range of customer service processes – from simple B2C customer service processes to complex B2B service projects. |
 | Service experience management Streamline and optimize management and delivery of service to your customer. |
 | Effective Maintenance Combine preventive, predictive, and prescriptive maintenance services. |
 | Optimized Schedules Improve work and resource scheduling. |
 | Intelligent Insights Gain valuable insights with embedded intelligence. |
Utilities Bill-to-Cash
SAP for Utilities solutions offer comprehensive capabilities to manage billing and revenue processes for both commodities and non-commodities. These solutions support all activities related to billing energy, water, and other utility services, as well as services, products, contracts, and subscriptions. With robust invoicing management, utilities can aggregate billing items into a single invoice, streamlining bill-to-cash processes for fast and compliant revenue management. Using a common billing engine, end-to-end integration, and AI-supported exception handling, SAP ensures efficient and accurate billing and revenue management, enhancing financial insight and control.
 | Billing of commodities Support all activities related to billing of energy, water, and other utilities services. |
 | Billing of non-commodities Support all activities related to billing of services, products, contracts, and subscriptions. |
 | Invoicing management Provide capabilities to aggregate any billing items coming from internal or external applications into a single invoice. |
| Revenue management for energy, water, and services Streamline bill-to-cash processes to ensure fast, compliant revenue management and to increase financial insight and control. |
 | Common Billing Engine Use one engine for all types of billing. |
 | End-to-End Integration Integrate everything from metering to revenue management. |
 | AI Exception Handling Benefit from AI-supported handling of exceptions. |