In a user's day-to-day work, there may be certain recurring issues that go unnoticed if the user does not search for them manually through transactions or applications. Recurring, undetected issues such as uncounted inventory documents or uncleared inventory differences, outstanding goods receipts for stock in transit, expiring contracts in purchasing, or rejected payment in accounting can impact processes in the company.
If you react too late to such situations, further processes can be affected negatively, resulting in additional expenses, annoyed business partners, and frustrated employees.
Situation handling is a framework within SAP S/4HANA that increases the quality and efficiency of your business processes by automatically detecting exceptional situations and notifying specific user groups based on defined teams and responsibilities. By bringing these issues to the attention of the right users, Situation handling enables them to take immediate follow-up action, accelerating the resolution of critical business events.
A situation captures a current business event, its circumstances and outcomes. Situation handling supports the following two types of situations:
Object-based situations: Situations for a specific business object, such as a contract, a purchase order, a physical inventory document, an invoice, or a material. You can create the conditions that specify when a situation is created, for example, when the status of an object changes or when a threshold is surpassed.
Message-based situations: Situations that refer to warning and error messages occurring in system runs or reports. Instead of defining conditions, you select system messages that create situations.
