Handling Credit Memos and Reversals

Objectives

After completing this lesson, you will be able to:
  • Enter a credit memo
  • Cancel an invoice

Credit Memos

Enter a Credit Memo

Reversals

Illustrates the process of handling an incorrectly entered invoice. It includes canceling the wrong invoice document and generating a credit memo for corrections, with specific document numbers involved.

Invoice documents, either invoices or credit memos, can be subsequently canceled if, for example, they were posted incorrectly.

When you reverse an invoice, the system automatically creates a credit memo based on the data in the invoice document. The system automatically determines the credit memo amount and quantity from the invoice. This avoids any variances between the invoice and the credit memo.

Note

If you cancel an invoice, the system automatically generates a credit memo. If you cancel a credit memo, the system automatically generates an invoice.

When you reverse an invoice, the account movements made when the invoice was posted cannot always be reversed. For example, there was sufficient stock coverage when you posted an invoice with a price variance for a material with moving average price (MAP). However, when you reverse the invoice there is insufficient stock coverage. In this case, the system posts the price difference in the credit memo to a price difference account. This occurs even though the price variance was debited to the stock account when you posted the invoice.

When you reverse an invoice, all items in the document are reversed. You can reverse part of an invoice only by manually entering a credit memo.

You cannot reverse a reversal document. You cannot reverse a balanced invoice or a balanced credit memo either.

When canceling invoices in Logistics Invoice Verification, the document lines in Financial Accounting are not automatically cleared. SAP recommends running this periodically (for example, daily in the background).

Cancel an Invoice