Knowledge quiz

It's time to put what you've learned to the test, get 8 right to pass this unit.

What does Customer Experience mean?

Choose the correct answer.

Result of a marketing concept to improve the promotion of products and brands

Result of the customer's exposure or interaction with employees, processes, technologies, products, services, and other outputs of a company

Impact after launching a new product

Select the correct five categories, which are checked within the modeling conventions:

Choose the correct answer.

Architecture, Layout, Naming, Notation, Process Structure

Architecture, Naming, Notation, Attributes, Layout

Architecture, Overlays, Naming, Notation, Process Structure

Architecture, Layout, Language, Notation, Process Structure

Which of the following statements about the SAP Signavio Process Transformation Suite and its administrative roles are correct?

There are two correct answers.

Manage user groups and assign specific access rights to users.

Administrators have limited access to manage user accounts and settings in the workspace.

The SAP Signavio Process Transformation Suite is limited to process modeling and does not include governance or collaboration features.

SAP Signavio Process Manager allows administrators to manage user groups, access rights, and workspace settings.

What is the complexity score good for?

Choose the correct answer.

To understand how challenging it is to complete the journey.

To understand what the customer experiences during the journey.

Why is Customer Experience important for a company?

There are three correct answers.

Happy customers promote the company/product/brand

Better adoption of new products in the market

Customer loyalty increases

Company compliance gets ensured

What are the differences between these two types of customer journeys?

There are three correct answers.

In the design-based customer journey, additional information is maintained in the attributes and in the table-based all relevant information can be seen directly in the model.

The table-based view of a Customer Journey is able to include business process models, process analysis, external data, and the emotional state of the customer where as the visual Customer Journey is focused on the design to make the customer experience more tangible.

There are no differences.

The difference can be seen in the way the models are created. One variant offers a tabular view and the other a visually modeled diagram.

Which description of a persona is better?

Choose the correct answer.

My customer is a baker and buys products from us regularly. The customer is now our permanent customer.

Jim Sparkbore, 34, works in the food industry. His goal is to always be up to date and discover new products.

What would you, as an administrator, recommend, when the option "enable uploading documents and pictures" is activated?

Choose the correct answer.

Grant permission to all modelers to have them upload documents by themselves.

Grant permission only to a specific group to have it not be used as a document management system.

10.

Which methods can be used to measure your customer's experience?

There are three correct answers.

Feedback survey

Analyze response time of customer service tickets

Send them a goody bag

Determine customer churn rate

Knowledge quiz

What does Customer Experience mean?

Select the correct five categories, which are checked within the modeling conventions:

Which of the following statements about the SAP Signavio Process Transformation Suite and its administrative roles are correct?

What is the complexity score good for?

Why is Customer Experience important for a company?

Which are the five core elements commonly used in customer journeys?

What are the differences between these two types of customer journeys?

Which description of a persona is better?

What would you, as an administrator, recommend, when the option "enable uploading documents and pictures" is activated?

Which methods can be used to measure your customer's experience?