Knowledge quiz

It's time to put what you've learned to the test, get 6 right to pass this unit.

1.

Which 2 settings do you need to make on the Inventory tab of General Settings to automatically generate an equipment card when you deliver an item?

There are two correct answers.
2.

Which document allows you record a customer issue and track the service team's progress in resolving the issue?

Choose the correct answer.
3.

The deadline for service resolution is affected by coverage defintion in a service contract.

Choose the correct answer.
4.

Equipment cards can be created manually as well as automatically.

Choose the correct answer.
5.

What 2 settings do you need to make on the item master to automatically create a warranty contract when an item is delivered to a customer?

There are two correct answers.
6.

What is the purpose of an equipment card?

Choose the correct answer.
7.

Which 2 areas in a service contract determine the deadlines in a service call for a technician to contact the customer?

There are two correct answers.

Learning

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