Knowledge quiz

It's time to put what you've learned to the test, get 8 right to pass this unit.

What are the key factors contributing to Bestrun Fashion's success in delivering exceptional customer experiences?

There are three correct answers.

Serving customer needs consistently on any channel in a highly flexible way

Delivering top-notch service and delightful customer experiences

Engaging on the customer’s terms

Capitalizing on new revenue opportunities

Implement all customer business requirements with side-by-side extensibility

Choose the three SAP Customer Data Cloud solutions.

There are three correct answers.

IAS for B2E

CIAM for B2C

CIAM for B2B

Enterprise Consent and Preference Management

Enterprise Cookie Management

Select the key features of SAP Emarsys Customer Engagement.

There are two correct answers.

Advanced Segmentation

Calendar Event Creation

Movie Streaming

Personalized Content and Product Recommendations

Which of the following differentiate SAP CX solutions in the market?

There are two correct answers.

Product Pricing

Industry Expertise

One Single Product

Customer Training Resources

Integration Capabilities

Which of the following features are part of SAP Sales Cloud - Version 2?

There are three correct answers.

Embedded insights – deal intelligence, engagement insights, relationship strength

Forecasting and pipeline management

New digital Sales platform

Development ready with Software Development Kit

Standard Reporting with pre-delivered Dashboards

What are some of the advantages of connecting SAP Customer Experience to SAP S/4 HANA?

There are three correct answers.

Industry-specific integrations

Master data integration for out-of-the-box scenarios

Simplified store processes for better efficiency

GDPR compliant standard integrations

In which of the following processes is SAP Sales Cloud used during the B2B customer journey?

There are two correct answers.

Order to cash

Opportunity to quote

Lead to opportunity

Quote to order

Which of the following are examples of common SAP Customer Data Platform use cases?

There are three correct answers.

Offer subscription renewal options when its expiration approaches

Detection of customer’s negative experiences

Provide a site with a chatbot for automated customer support

Real-time 360 customer view

What are some advantages of SAP Service Cloud Version 2?

There are three correct answers.

Connecting service to the value chain and process flow, thus resolving customer issues faster.

Managing all customer contact channels in one place for a smooth omnichannel experience and fast resolution.

Providing a 24x7 self-service experience with a connected customer portal to meet expectations and reduce service costs.

Focusing on back-end service operations to improve internal efficiency.

10.

Which of the following are components of SAP Commerce Cloud?

There are three correct answers.

Shipping and Distribution

Product Content Management

Logistics and Warehousing

Commerce Search and Navigation

Checkout and Payment

Knowledge quiz

What are the key factors contributing to Bestrun Fashion's success in delivering exceptional customer experiences?

Choose the three SAP Customer Data Cloud solutions.​

Select the key features of SAP Emarsys Customer Engagement.​

Which of the following differentiate SAP CX solutions in the market?

Which of the following features are part of SAP Sales Cloud - Version 2?

What are some of the advantages of connecting SAP Customer Experience to SAP S/4 HANA?

In which of the following processes is SAP Sales Cloud used during the B2B customer journey?

Which of the following are examples of common SAP Customer Data Platform use cases?​

What are some advantages of SAP Service Cloud Version 2?

Which of the following are components of SAP Commerce Cloud?​

Choose the three SAP Customer Data Cloud solutions.

Select the key features of SAP Emarsys Customer Engagement.

Which of the following are examples of common SAP Customer Data Platform use cases?

Which of the following are components of SAP Commerce Cloud?