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Positioning SAP Customer Experience Solutions
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Connecting SAP Customer Experience to End-to-End Processes
Connecting SAP Customer Experience to End-to-End Processes
Exploring the End-to-End Overview of SAP Customer Experience
10 min
Analyzing SAP Customer Experience with Sub-Business Processes and Dependencies
10 min
Showcasing the End-to-End Capabilities for the CRO with SAP Business Suite
5 min
Summarizing Key Products of SAP CX
27 min
Explaining Business Value Drivers and Benefits
7 min
Quiz
Integrating the Value of the SAP Business Suite with SAP Customer Experience
Embracing the Cloud Mindset to Unlock the Potential of Cloud-Based ERP Solutions
5 min
Introducing the Importance of SAP Industries
10 min
Unlocking Better Insights by Combining SAP Applications with SAP Business Data Cloud
5 min
Maximizing the Value by Pairing SAP Customer Experience with SAP Business Technology Platform
17 min
Unlocking Synergies by Combining SAP Customer Experience with SAP Sustainability
8 min
Unlocking Synergies by Combining SAP Applications with SAP Signavio, SAP LeanIX, and WalkMe
12 min
Quiz
Connecting SAP Customer Experience to End-to-End Processes
Exploring the End-to-End Overview of SAP Customer Experience
10 min
Analyzing SAP Customer Experience with Sub-Business Processes and Dependencies
10 min
Showcasing the End-to-End Capabilities for the CRO with SAP Business Suite
5 min
Summarizing Key Products of SAP CX
27 min
Explaining Business Value Drivers and Benefits
7 min
Quiz
Integrating the Value of the SAP Business Suite with SAP Customer Experience
Embracing the Cloud Mindset to Unlock the Potential of Cloud-Based ERP Solutions
5 min
Introducing the Importance of SAP Industries
10 min
Unlocking Better Insights by Combining SAP Applications with SAP Business Data Cloud
5 min
Maximizing the Value by Pairing SAP Customer Experience with SAP Business Technology Platform
17 min
Unlocking Synergies by Combining SAP Customer Experience with SAP Sustainability
8 min
Unlocking Synergies by Combining SAP Applications with SAP Signavio, SAP LeanIX, and WalkMe
12 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 8 right to pass this unit.
1.
Select the key features of SAP Emarsys Customer Engagement.
There are two correct answers.
Advanced Segmentation
Calendar Event Creation
Movie Streaming
Personalized Content and Product Recommendations
2.
What are the key factors contributing to Bestrun Fashion's success in delivering exceptional customer experiences?
There are three correct answers.
Serving customer needs consistently on any channel in a highly flexible way
Delivering top-notch service and delightful customer experiences
Engaging on the customer’s terms
Capitalizing on new revenue opportunities
Implement all customer business requirements with side-by-side extensibility
3.
What are some advantages of SAP Service Cloud Version 2?
There are three correct answers.
Connecting service to the value chain and process flow, thus resolving customer issues faster.
Managing all customer contact channels in one place for a smooth omnichannel experience and fast resolution.
Providing a 24x7 self-service experience with a connected customer portal to meet expectations and reduce service costs.
Focusing on back-end service operations to improve internal efficiency.
4.
Choose the three SAP Customer Data Cloud solutions.
There are three correct answers.
IAS for B2E
CIAM for B2C
CIAM for B2B
Enterprise Consent and Preference Management
Enterprise Cookie Management
5.
Which of the following differentiate SAP CX solutions in the market?
There are two correct answers.
Product Pricing
Industry Expertise
One Single Product
Customer Training Resources
Integration Capabilities
6.
Which of the following features are part of SAP Sales Cloud - Version 2?
There are three correct answers.
Embedded insights – deal intelligence, engagement insights, relationship strength
Forecasting and pipeline management
New digital Sales platform
Development ready with Software Development Kit
Standard Reporting with pre-delivered Dashboards
7.
What are some of the advantages of connecting SAP Customer Experience to SAP S/4 HANA?
There are three correct answers.
Industry-specific integrations
Master data integration for out-of-the-box scenarios
Simplified store processes for better efficiency
GDPR compliant standard integrations
8.
Which of the following are examples of common SAP Customer Data Platform use cases?
There are three correct answers.
Offer subscription renewal options when its expiration approaches
Detection of customer’s negative experiences
Provide a site with a chatbot for automated customer support
Real-time 360 customer view
9.
Which of the following are components of SAP Commerce Cloud?
There are three correct answers.
Shipping and Distribution
Product Content Management
Logistics and Warehousing
Commerce Search and Navigation
Checkout and Payment
10.
In which of the following processes is SAP Sales Cloud used during the B2B customer journey?
There are two correct answers.
Order to cash
Opportunity to quote
Lead to opportunity
Quote to order