It’s time to put what you’ve learned to the test, get 3 questions right to pass this unit.
1.
Which of the following is available to customers as Premium AI capabilities in SAP Service Cloud?
Choose the correct answer.
2.
Which solution within the SAP Service Management Solutions package helps in enhancing in-person service operations by coordinating field technicians, scheduling, and resources for timely and efficient service delivery?
Choose the correct answer.
3.
What are the ways in which AI can enhance customer service?