It's time to put what you've learned to the test, get 3 right to pass this unit.
1.
What are the ways in which AI can enhance customer service?
There are two correct answers.
2.
Which of the following is available to customers as Premium AI capabilities in SAP Service Cloud?
Choose the correct answer.
3.
What capabilities does SAP CX AI Toolkit offer?
There are three correct answers.
4.
Which solution within the SAP Service Management Solutions package helps in enhancing in-person service operations by coordinating field technicians, scheduling, and resources for timely and efficient service delivery?