In 2026, the SAP Services and Support portfolio is evolving into a stronger and clearer, tiered engagement model. This will make it easier for companies to adopt SAP solutions and innovate with transparency, speed, and flexibility.
SAP’s new engagement model is comprised of three distinct success plans.
Success plans are tiered engagements that provide a rich set of features ranging from self-guided resources to a personalized partnership. Companies can choose the plan they need to ensure continuous success.
Transforming with a Modernized Services and Support Portfolio
The Foundational Success Plan is the first tier of our modernized services portfolio. This plan is centered around the proven SAP Enterprise Support offering and is expanded with technical operations for cloud solutions and onboarding. It combines preventive support with proactive identification of issues and opportunities, so value is realized quickly and problems don’t stand in the way of progress.
Foundational Elements:
- Guided transformation with SAP Cloud ALM
- Self-service content, onboarding, and advisory
- Technical operations for cloud
- Preventative 24/7 mission-critical support with SLAs
The Advanced Success Plan helps turn transformation strategies into action for real business solutions through a coordinated set of services that guide, empower, and optimize every stage of your innovation journey. Building on the Foundational Success Plan, it adds advanced capabilities that drive deeper impact.
Advanced Elements:
- Innovation and adoption guidance
- Activation and optimization sessions
- AI-driven quality and process guidance
- Orchestration of success plan
- Enhanced support SLAs
The Max Success Plan is a premium, strategic engagement designed to elevate the impact of your SAP Business Suite investment and guide your business through continuous evolution. Inclusive of the Advanced Success Plan, it adds tailored capabilities to plan, design, and drive transformation across your SAP environment by combining strong governance, innovation leadership, and process optimization to help you move forward with confidence.
- Cross-solution process improvement services
- Transformation advisory services
- Prototype development services
- Dedicated success plan manager
- Premium support response SLAs
- Support case management assistance
SAP offers additional service offerings to support your success across multiple areas of your business needs. Professional Services address project-based needs with fixed-scope engagements at pivotal moments throughout your SAP adoption journey with expert knowledge, direction, and hands-on assistance. Development Services deliver tailored AI solutions, SAP Business Suite extensions and enhancements, and new applications designed to meet your unique requirements and built to SAP standards. With Application Management Services you get expert cloud application management with predictable outcomes—freeing your team to focus on your business and transformation.
Note
Summary
- SAP’s Services and Support portfolio features a three-tier Success Plan model: Foundational, Advanced, and Max.
- Each tier builds on the previous one with increasing levels of support, optimization, and strategic guidance.
- The Foundational Success Plan – proven SAP Enterprise Support, technical operations, and onboarding.
- The Advanced Success Plan – adds advanced capabilities and guidance that drive deeper impact.
- The Max Success Plan – adds strategic engagement and tailored capabilities.
- Additional adoption offerings help customers with implementation, customization, application management, and long-term business success.