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Reimagine the Customer Journey with SAP Customer Experience Solutions
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Course Assignment
Course
Reinventing the customer journey with SAP Customer Experience
Marketing as a trusted source of business with SAP Emarsys Customer Engagement
Win with SAP Commerce Cloud
Sell more with SAP Sales Cloud
Create core moments for every customer with SAP Service Cloud
Build trusted relationships with SAP Customer Data solutions
Connect with purpose with the SAP Customer Experience portfolio
Wrap-up
Downloads
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 8 right to pass this week.
1.
What are some of the capabilities of SAP Customer Data Cloud?
There are three correct answers.
Password generation
Single sign-on
Risk-based authentication
Progressive profile
Fingerprint recognition
2.
What are some of the features supported by SAP Service Cloud out of the box?
There are three correct answers.
Service contract management
Maintenance plans
Order cancellation and returns
Sentiment analysis
Product warranties
3.
What are some of the key capabilities of SAP Sales Cloud version 2?
There are three correct answers.
Machine learning
Cloud-native stack
Managed by SAP
More time to enter data
Reduced upgrade time
4.
What are some of the features provided by SAP Emarsys out of the box?
There are three correct answers.
Segmentation
Offer management
Campaign management
Analytics tools
Consent versioning
5.
What data can be available for a customer on the SAP Emarsys platform?
There are three correct answers.
Loyalty interactions
Product recommendations
Return affinities
Predicted spend
Loyalty status
6.
What are some of the features that the SAP Commerce Cloud core platform provides?
There are three correct answers.
Persistence
Telephony
Caching
Surveys
Clustering
7.
Which of the following are core business processes within the Intelligent Enterprise?
There are three correct answers.
Lead to Cash
Recruit to Retire
Design to Produce
Travel to Accommodate
Source to Pay
8.
Which of the following form part of SAP Business Accelerator Hub public catalog?
There are three correct answers.
APIs
Packages
Connectors
Events
Wizards
9.
How can you capture data from external sources in SAP Emarsys?
Choose the correct answer.
By using its an open architecture and APIs
By leveraging external integration platforms
By using business card reader apps
By leveraging the out-of-the-box integration platform
10.
Which of the following solutions form part of the SAP Customer Experience (CX) portfolio?
There are three correct answers.
SAP Service Cloud
SAP S/4HANA Cloud
SAP Commerce Cloud
SAP Integration Suite
SAP Customer Data Solutions