Introducing the Components of Issue Management

Objective

After completing this lesson, you will be able to explain the components of issue management.

Issue Management Components

Your site's issue management project template defines:

  • The questions in the issue form.
  • Whether or not specific sections of the issue form have access control settings so that only users with specific roles can fill out those sections of the form.
  • How some assignees are added to the issue, either through the template or using a question in the issue form.
  • The tasks in the issue management workflow and their owners.
  • Who is responsible for approving the issue resolution.

Master data in your site defines:

  • The probabilities and severities you can specify for an issue.
  • Whether or not those probabilities and severities translate into a residual risk rating for the issue and the associated engagement risk assessment project.

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