Knowledge quiz

It's time to put what you've learned to the test, get 8 right to pass this week.

Which of the following statements about the process flow of the intercompany third-part field service and repair scenario in SAP Business ByDesign are true?

There are two correct answers.

It begins with the creation of a service order or a contract in the buying company.

It begins with the creation of a service order or a contract in the selling company.

It begins with the creation of a customer invoice in the buying company.

It begins with the creation of a customer invoice in the selling company.

It results in the creation of service confirmations in both the buying and selling company.

Which process can be triggered out of the Resolve-to-Request process?

Choose the correct answer.

Payment

Customer Invoice

Outbound Delivery

Field Service and Repair

Which of the following statements concerning item groups is true?

Choose the correct answer.

The item group "fixed price without actuals" can be used if you base your invoicing on fixed prices. Here, the service amount documented in the sales or service order is invoiced. Tracking operational time consumed by the service performer is not required.

The item group "time and material" can be used if you base your invoicing on fixed prices. Here, the service amount from the order is billed to the customer.

The item group "fixed price" is used as a placeholder in service orders for services that are requested, but not yet defined. The requested service item is replaced by concrete services and materials by the service provider.

The item type "fixed price without actuals" can be used if you base your invoicing on fixed prices. Here, the service amount from the order is billed to the customer. However, in this case, exact time tracking is required to document actual costs.

How does SAP Business ByDesign determine the processor when a user creates a service request?

Choose the correct answer.

By using the registered product

By using the contract

By using the categorization of the issue that has been reported

By using the service level agreement

What happens when you select the “All products covered” option in contracts?

Choose the correct answer.

Only certain products for the account are covered by the contract.

All products for the account are covered by the contract.

Only services for the account are covered by the contract.

Only expenses for the account are covered by the contract.

Which business scenarios does SAP Business ByDesign support for selling and executing services?

There are three correct answers.

Selling Standardized Services

Project-Based Services

Make-to-Stock

Field Service and Repair

Procure-to-Pay

A sales order can be assigned to a project. Depending on the item type of the service line item, you can assign different project variant types. For which item type is it mandatory to assign a customer project?

Choose the correct answer.

Time and material for expenses

Time and material

Time and material for projects

Fixed price without actuals

Which of the following statements about the third-party field service and repair scenario in SAP Business ByDesign is true?

Choose the correct answer.

It is always automated in the system.

It cannot be automated.

It can be automated based on user configuration.

It is not supported.

For which of the following business objects can you create invoice schedules in SAP Business ByDesign?

There are three correct answers.

Sales orders

Opportunities

Contracts

Service orders

Quotes

10.

Which of the following options are available to the planner to provide the location of service provision when creating a service order in SAP Business ByDesign?

There are three correct answers.

Supplier service center

Warehouse

Own service center

Service performer center

Onsite