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CRM and Marketing Overview
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  • Introduction to SAP Business ByDesign and ByDesign CRM
  • Overview of SAP Business ByDesign CRM
  • Managing Customer Engagement for Marketing, Sales, & Service Teams
  • Marketing Overview
  • Target Groups and Campaigns
  • Direct Mail Campaigns
  • Marketing Success and Follow-Ups
  • Downloads
  • Quiz
Selling Products
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Selling and Executing Services
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Invoicing, Pricing, and Tax
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Organization, Products, Business Partners, & Integration
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Original transcripts:

  • Lecture transcripts - EN

Machine-translated transcripts:

  • Lecture transcripts - DE
  • Lecture transcripts - ES
  • Lecture transcripts - FR

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